Introduction to Hike ecommerce

Hike eCommerce: Your All-in-One Online Store Add-On for Hike POS

Welcome to the future of unified retail! This help article will guide you through everything you need to know about Hike eCommerce, the powerful online store add-on that seamlessly integrates with your Hike Point of Sale system.

What is Hike eCommerce?

Hike eCommerce is a fully-integrated online store solution built specifically for brick-and-mortar retailers using Hike POS. It's not a separate platform—it's a native add-on that extends your physical store into the digital world, allowing you to sell products online while maintaining complete synchronization with your in-store operations.

Think of it as your second storefront that never closes, powered by the same inventory, customer data, and management tools you already use in Hike POS.

How It Works with Your Hike POS: The Seamless Connection

The magic of Hike eCommerce lies in its real-time, two-way synchronisation with your Hike POS. Here's how the integration works:

text

[Physical Store: Hike POS] ←→ [Real-Time Cloud Sync] ←→ [Online Store: Hike eCommerce]
        ↑                                                               ↑                                           ↑
    Inventory                                              Inventory                             Inventory
    Customers                                           Customers                           Customers
    Sales Data                                            Sales Data                            Sales Data
    Product Catalog                                 Product Catalog              Product Catalog

Pricing and Use:

Currently, Hike eCommerce will be available as an add-on for Hike users with the Plus plan. It is not available on the Essential plan.
If you are on the Plus plan, you will find the option to activate the Hike eCommerce from Store set-up >> Add-on.

For Hike Plus plan customers, the eCommerce will be free for 14 days after activating it from the Add-on page. After 14 days, they can continue using the eCommerce add-on at the same price as your outlet price. The eCommerce will be available on a monthly or yearly plan based on your current Hike subscription.

If you are on the Plus monthly plan, the eCommerce will be available on the monthly plan.
If you are on the Plus yearly plan, the eCommerce will be available on the yearly plan. 

You will be able to see the price of the e-commerce on the Add-on page when activating the e-commerce. There are no transaction fees or commissions on sales—you keep 100% of your revenue.

Please check the price for each region below.

Key Integration Points

Single Product Catalogue: Products you add or edit in Hike POS automatically appear in your online store (when enabled).

Live Inventory Sync: When a sale happens online, your in-store inventory updates instantly. When you sell in-store, your online stock levels adjust automatically. No more double-selling!

Unified Customer Database: Customer profiles created online are available in your POS, and vice-versa, with complete purchase history across both channels.

Centralized Reporting: View all sales—online and in-store—from your single Hike POS dashboard.

One Login Access: Manage everything with your existing Hike POS credentials.

Storefront & Design

55+ Professionally Designed Themes: Choose from responsive, mobile-friendly templates for different retail verticals (fashion, home goods, food, gifts, etc.)

No-Code Website Builder: Drag-and-drop customization without needing web development skills

Brand Customization: Easily add your logo, brand colours, and styling

Editable HTML/CSS: For advanced users who want complete design control

Shopping & Checkout

Secure Shopping Cart: 256-bit SSL encryption protects customer data

Multiple Payment Gateways: Accept payments via Stripe, PayPal Express, Zip Pay, and more

Zero Platform Commissions: Unlike marketplaces, you keep 100% of your profits—no fees on orders

Flexible Shipping Options: Set flat rates, weight-based rates, or offer free shipping

Guest & Account Checkout: Customers can checkout quickly or create accounts for faster future purchases

Inventory & Order Management

Automatic Stock Updates: Real-time synchronization prevents overselling

Unified Order Management: Process online and in-store orders from the same interface

Central Product Management: Update descriptions, prices, and images once—changes reflect everywhere

Collection Management: Organize products by category, season, brand, or custom groupings

Customer & Marketing Tools

Omnichannel Customer Profiles: Track purchase history across all channels in one place

Unified Loyalty Programs: Customers earn and redeem points both online and in-store

Cross-Channel Promotions: Create discount offers and coupon codes that work everywhere

SEO-Optimized: Built-in search engine optimisation helps customers find you online

Support & Security

Single Point of Support: One team for both POS and eCommerce questions

Automatic Updates: New features delivered seamlessly as part of your subscription

Dedicated Account Managers: Available for personalized setup and training

How Customers Can Use Hike eCommerce to Expand Their Business

For Retailers New to Online Selling:

Start Small: Begin by listing your best-selling items online

Test Markets: Reach customers in different geographic areas without opening new physical locations

24/7 Revenue: Accept orders while your physical store is closed

Build Your Brand: Create a professional online presence that complements your physical store

For Established Online Sellers:

Simplify Operations: Replace disjointed systems with one unified platform

Improve Accuracy: Eliminate manual inventory updates and spreadsheets

Enhance Customer Experience: Offer consistent pricing, promotions, and loyalty benefits across all channels

Reduce Costs: Eliminate third-party marketplace fees and multiple software subscriptions

Local Delivery: Set up delivery zones and schedules for your community

Seasonal Pop-Ups: Launch temporary online stores for holidays or special events

Getting Started Overview

Prerequisites:

Active Hike POS subscription with Plus plan 

Product images and descriptions ready

Business information (logo, brand colours, etc.)
Images to add on your eCommerce website (banners etc)

Setup Process:

Enable eCommerce: From your Hike POS dashboard, go to Store Set-up >> Add-on and activate the eCommerce Add-on from the list.

Choose Your Theme: Browse and select from 55+ professionally designed templates

Customise Your Store: Add your branding, set up navigation, and configure pages

Configure Settings: Set up payment gateways, shipping options, and tax settings

Select Products: Choose which products to sell online and verify images/descriptions

Go Live: Connect your domain and publish your store

Quick Start Tips:

Begin with 20-50 of your most popular products

Use high-quality product photos (multiple angles work best)

Enable guest checkout to reduce friction for first-time buyers

Test the complete purchase flow yourself before launching

Promote your new online store via email and social media

Key Sections of the eCommerce Platform

To help you fully understand and configure your industry-specific eCommerce theme, we’ve created dedicated support articles for each key section of the platform. These guides explain how each feature works and how to set it up correctly for your business.

Themes

Learn how to select and apply an industry-specific theme and understand how themes control the overall look and structure of your store.

Pages

Understand how to create and manage pages such as Home, About Us, Contact, and other custom pages required for your business.

Navigation

Learn how to organize menus and navigation so customers can easily find products, categories, and important information.

Collections

Discover how to group products into collections to improve browsing, promotions, and discoverability.

Shipping

Learn how to configure shipping methods, delivery zones, and charges based on your business and location.

Packaging

Understand how to manage packaging options, weights, and dimensions to ensure accurate shipping and order fulfillment.

FAQ

Learn how to create and manage FAQs to answer common customer questions and reduce support queries.

Preferences

Explore store preferences such as order behavior, notifications, language, and regional settings.

Payment Types

Learn how to enable and manage different payment methods to provide a smooth and secure checkout experience.

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