Shipping & Delivery Setup in Hike eCommerce | Zones and Carriers

Hike eCommerce : Shipping

E-commerce shipping is the process of delivering products purchased online from the seller to the buyer. It involves various steps such as order receiving, order processing, order fulfilment, shipping costs, shipping methods, packaging, and tracking. eCommerce shipping is a crucial aspect of online retail, as it affects customer satisfaction, retention, and loyalty. Therefore, it is important to follow some best practices to ensure a smooth and efficient shipping process for your eCommerce business.

There are many shipping carriers and services available in the market, each with its own advantages and disadvantages. You need to research and compare different options to find the best fit for your eCommerce business. Some of the factors to consider are:

•  Coverage area and network

•  Delivery speed and reliability

•  Shipping rates and fees

•  Service quality and reputation

•  Customer support and feedback

Let's understand the shipping services option in Hike. We have the option to add your non-integrated shipping available in your country, or we have partnered with 3 integrated Shipping providers. 
The three integrated shipping options we have are discussed in this article. You can click on the link below to directly redirect to that section of the article:

Shipping and Delivery








When you click on the Add Shipping Zone option, a slider will open which will allow you to add the details. 



As per the screenshot below, you can add your Zone name as per your requirement and add countries from the drop-down list under this Zone.

As you can see that in above option, we have added USA and UK as countries.

You can edit and delete these zones anytime you wish in future.

Shipping Carriers

Hike currently offers three options for integrated Shipping providers: OTO, Shippit and Shippo. Please check the article on how to integrate each of these Shipping providers with Hike.

OTO

OTO is the The largest integrator for shipping services in MENA (Middle East and North Africa) region.   

Check their website. https://tryoto.com/

This integration is available on the Shipping option >> Shipping Carrier.



For Oto, you can follow below steps to integrate OTO with Hike:

  1. Click on the Activate button next to OTO and you will have below window opened. 



  2. Please add the API key and Pick-up location code here to integrate OTO and Hike. (You would have got these details from OTO.)
  3. After this, please copy the webhook URL.
  4. Now, log in to your OTO dashboard
  5. From the settings tab, open General Settings
  6. Scroll down to Integration Settings
  7. Click on the + icon to add a new webhook
  8. Paste the copied URL in URL section, Select Method as Post, Paste the Secret Key and Authorization Key given by OTO, and select Web Hook type as Order Status.
  9. Once you enter these details and save them, you will see the integration as activated.


 


Shippit

Shippit is Australia's leading multi-carrier shipping software. Connect to all the leading couriers in Australia.

Please check their website below for more information.

https://www.shippit.com

For Shippit integration with Hike, you will need an API key received from Shippit. Below are the steps for the set-up:

  1. Login to your Shippit dashboard
  2. Go to the settings tab
  3. From the side menu, select integration
  4. Create a new API secret or use an existing one.
  5. Now come to Hike Shipment Carriers
  6. Paste the API secret into the Hike Shippit configuration Popup
  7. Enter the API key and then save the settings.



  8. Copy the URL given from the webhook configuration in Popup
  9. Now, come back to Shippit and paste the Webhook URL in the Webhook URL section
  10. And click the Update button
  11. Now check how to add a shipping rate (Link) to further configure your e-commerce.

Once done, the integration will be activated.



The Shippit integration is now ready to use.


Shippo

Shippo is a application based Shipping which supports direct integration and API integration with different eCommerce as well as Shipping providers. Please check details about Shippo on their website: https://goshippo.com/

You can integrate Hike and Shippo by following below steps.
  1. Login to your Shippo Account
  2. Click on setting tab
  3. Search for API in side menu under Advance tab
  4. Now generate Token in Live Token section
  5. Copy that token
  6. Now move over to Hike Shipping carriers page and select Shippo.
  7. Paste the API secrete it into Hike Shippo configuration Popup
  8. Copy the URL given from web hook configuration in Popup





9.  Now come back to Shippo and select Add Web hook
10. Select Event type as All Event, Mode as Live, Paste the Web hook URL in Web hook URL section and click save button.
11. Now check how to add shipping rate (Link) to further configure to your ecommerce.
12. One of these Shipping methods will be available at the end of the sale when the customer enters their address and the integration payment.



 



This option provides you to set-up the Zones you are going to serve with the Shipping.

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