In this article
What is Hike
Pay?
Account
Management
Hardware
Processing
Transactions
Reporting &
Deposits
Charge-backs
PCI Compliance
What is Hike
Pay?
Hike Pay is Hike
Point of Sale's fully integrated payment processing solution. With Hike Pay, you can
seamlessly accept a wide range of payment methods directly within your Hike
POS, including credit/debit cards and contactless payments like Apple Pay. It
provides a unified system for managing transactions, reporting, and deposits,
all designed to simplify your operations and speed up the checkout process for
your customers.
Account Management
About Hike
Pay?
Hike Pay is the native payment processor built for Hike POS. It eliminates the
need for a third-party processor by integrating payments directly into your
point-of-sale, allowing you to manage your entire business from one platform.
How do I apply
for Hike Pay?
You can apply directly from your Hike Point of sale payment page (Store set-up >> Payment types). We are required to collect
specific business information for verification and underwriting purposes before
we can activate your account.
Can I use Hike
Pay with another POS system?
No. Hike Pay is exclusively designed and optimized to work with the Hike POS
platform
How can I update
my business or bank account information?
Please contact Hike support team over the chat or your account manager to make this changes from back-end.
Is Hike Pay mandatory? What are the gateway fees?
Hike Pay is not mandatory. Hike is and will remain payment agnostic.
You can continue using your own integrated or
non-integrated payment option with Hike POS.
To check the best rates for your region, please contact your account manager.
Who do I contact
for support with Hike Pay?
For troubleshooting and account questions, please contact our dedicated support
team via chat or by emailing [support@hikeup.com]. For contract-related
inquiries, please contact your Hike account manager.
Hardware
Which payment
terminals are compatible with Hike Pay?
Hike Pay requires terminals obtained directly from Hike to ensure compatibility
and security. Terminals purchased from third-party vendors are not supported.
Our compatible devices include:
Hike all-in-one Device
Hike Payment device (AMS1)
Any NFC-enabled phone or tablet
Can I accept
payments on the go/ Tap to Pay?
Yes. You can use the Hike payment device with the Hike POS app to take tap and pay payments. You can also use your
smartphone or tablet to process payments anywhere.
Processing Transactions
Which credit
cards do you accept?
Hike Pay accepts all major credit and debit cards by default, including Visa,
Mastercard, and American Express. Digital wallets like Apple Pay and Google Pay are also supported.
What should I do
if I accidentally charge a customer twice?
You can issue an immediate refund for the duplicate transaction directly from
the Sales History in your Hike POS. If you encounter any issues, please contact
our support team.
How do I process
a manual (keyed) payment?
Hike Payments provides you with an option to send a payment link to the customer after taking their order. The customer will pay securely from the link you shared directly.
If you wish to activate the MOTO payment, where you take customer's card details over the phone, please contact the support team to activate this feature for your terminal.
How long does a
refund take to reach my customer?
Once initiated, refunds typically appear on the customer's bank statement
within 2 to 7 business days, depending on their bank's processing time.
What if the payment shows twice on the Hike Pay dashboard/Customer bank statement for the single payment?
While the exact appearance on a bank statement is determined by the shopper's financial institution, they are likely seeing both the temporary authorisation hold and the actual capture displayed as two separate pending lines. The temporary hold should drop off automatically according to their bank's standard timelines.
No further action is required on your part. If your customer needs a follow-up, they can share the transaction summary with their bank to double-check their hold release schedule.
While using the AMS1 terminal, is it possible to set up the setting so it first print the merchant receipt, then asks on screen yes or no to print the customer receipt. We do not wish to print both merchant and customer receipts to save paper.
A prompt for whether to print shopper receipts is certainly possible - please contact the Hike support team and share your terminal ID with the team. They will ask the technical team to activate this feature for you.
Reporting & Deposits
Where can I find
my Hike Pay reports?
All your payment reports, including processed transactions, settlements, and
statements, are available in the Hike Pay section of
your dashboard.
When will I
receive funds in my bank account?
Funds from your daily sales are typically settled and deposited into your bank
account within 2-3 business days.
Charge-backs
What is a charge-back?
A charge-back occurs when a cardholder disputes a transaction directly with
their bank, which then reverses the payment. The disputed amount, plus an
associated fee, is immediately debited from your merchant account.
What should I do
if I receive a charge-back?
Hike pay reports will display any charge-backs and reasons for the dispute. You will need to submit evidence to
challenge the dispute.
PCI Compliance
Is Hike Pay PCI
compliant?
Yes, the Hike Pay system—including our hardware and software—is designed to be
PCI DSS compliant. As a merchant, you are also required to complete an annual
Self-Assessment Questionnaire (SAQ) to ensure you are handling card data
securely.