HikePay: Pay By Link – Send the payment link via email to the customer
Overview
The HikePay Pay By Link feature allows you to send secure payment links directly to customers, enabling them to complete payments online without visiting your store.
Important: Please note that this feature is only available with the HikePay payment option.
A customer needs to be added to the sale to send the pay-by-link email.
You can enable the Pay By Link option for all customers who have been added to your Hike store.
Please refer to the screenshot below for instructions on how to activate this feature in Hike.
Sending a Payment Link
From a Sale
1. Open the sale.
2. Select and add the customer to the sale.
3. Add the product to the sale and click on Pay Now
5. Confirm the customer's email address.
6. Click Send.
The customer will receive an email containing a secure payment link.
Once the payment link is sent to the customer, the sale will appear as a Parked Sale in the Sales History. After the customer completes the payment using the link, the status will automatically change to Awaiting Fulfillment. You can then open the sale from the Sales History and complete it manually.
Customer Did Not Receive the Payment Email
If the customer cannot find the payment link email, ask them to:
· Check their Spam folder.
· Check their Junk folder.
· Verify that the email address saved in Hike is correct.
· Ask their email administrator to whitelist emails from Hike if necessary.
If the customer still cannot locate the email, you can resend the payment link from the sale.
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