FAQ on Integration with WooCommerce - Products

FAQ on Integration with WooCommerce - Products

Hike allows you to set up the integration with WooCommerce. Regarding how to set it up, please refer to How to Integrate WooCommerce with Hike. In this article, we will answer some of the questions frequently asked about syncing products with WooCommerce.

Will adding, editing, and deleting products sync between WooCommerce and Hike?

Adding products
  1. Simple products: Yes, the sync will occur both ways.
  2. Products with variants: Yes, the sync will occur both ways.
  3. Composite products: No. Because the corresponding composite product feature in WooCommerce (Grouped Product) is designed differently from the composite products feature in Hike, composite products cannot sync between Hike and WooCommerce.
Editing products

Yes, most of the product information edited will sync. Some product information fields (attributes) cannot be synced. Please refer to the "What product attributes will sync?" section below for further information on this.

Deleting products

Deleting products in Hike or WooCommerce will NOT sync or trigger any deletion process on the other platform. If you would like to delete a product from both Hike and WooCommerce, you need to perform the deletion in Hike and WooCommerce separately.

How can I only sync some of the products?

Hike → WooCommerceYes, you can keep the box “Ecommerce” unchecked for a particular product, as shown in the image below, if you don’t want a particular product to sync to WooCommerce.



The product editing page in Hike. Visiting path: Products > Products


WooCommerce → HikeNo, there is no option to sync only some products from WooCommerce to Hike, the sync process will sync all the existing products in WooCommerce over to Hike. A workaround could be manually deleting the product in Hike after the product sync process has occurred, as the action of deleting products in Hike will NOT affect the products in WooCommerce.

We recommend managing all of your products in your Hike store. If you would like only some of the products to sync to WooCommerce, uncheck the “Ecommerce” option in the Hike product editing page as mentioned above. If you would like some products to not be available for sale within your Hike store, you can set the product status to inactive, as shown in the image below.


The product list page in Hike. Visiting path: Products > Products


What product attributes will sync?

Please refer to the table below.

Attributes in Hike

Attributes in WooCommerce

Sync or not

Product name

Product name

YES

Variants

Variations

YES

Description

Description

YES

Image

Product image

YES/NO1

SKU

SKU

YES

Barcode

N/A

NO

Retail price (Inc. Tax)

Regular price

YES2

Stock

Stock Quantity

YES

Reorder point

Low stock threshold

NO

Product types

Product categories

YES

Allow selling even if this item is out of stock

Allow backorders

NO

Tags

Product tags

YES

Brand

N/A (Available in attributes)

NO

Your cost

N/A

NO

Suppliers

N/A

NO

Mark-up%

N/A

NO

Optional Extras

Upsells

NO

N/A

Shipping

NO

1. The images added when initially creating products will sync in both ways.
Further changes to images will NOT sync from Hike to WooCommerce due to API limitations, while changes to images will sync from WooCommerce to Hike.
The images in the Product gallery area in WooCommerce will NOT sync to Hike.
2. It depends on your tax rule settings in Hike and WooCommerce which price will sync.

Why did only some of my products sync?

Hike → WooCommerce: There could be different reasons why.

Reason 1: If you haven’t checked the box “Ecommerce” on the product editing page, as shown in the image below, then the product won’t sync to WooCommerce. Hike will only sync the products with “Ecommerce” option checked to WooCommerce.


The product editing page in Hike. Visiting path: Products > Products

Reason 2: If you haven’t checked the box “Send new products in Hike to WooCommerce” in the sync setting page, as shown in the image below, then any new products won’t sync to WooCommerce.


WooCommerce sync settings page in Hike. Visiting path: Store setup > Integrations > WooCommerce > Manage

Reason 3If you make the product invisible in the outlet mapped with WooCommerce, as shown in the images below, then this product will not sync to WooCommerce.


The visibility editing page in Hike. Visiting path: Products > Products > Sales Channels > Select Outlets


WooCommerce sync settings page in Hike. Visiting path: Store setup > Integrations > WooCommerce > Manage

WooCommerce → Hike: There could be two possible reasons.

Reason 1: If you haven’t checked the box “Send new products created in WooCommerce to Hike” in the sync setting page, as shown in the image below, then the new products won’t sync to Hike.


WooCommerce sync settings page in Hike. Visiting path: Store setup > Integrations > WooCommerce > Manage

Reason 2: If you choose not to sync non-SKU products from WooCommerce to Hike, as shown in the image below, the products with the SKU fields blank in WooCommerce will not sync to Hike.


WooCommerce sync settings page in Hike. Visiting path: Store setup > Integrations > WooCommerce > Manage

Why aren’t the stock levels of a product matching in Hike and WooCommerce?


Reason 1: It might happen when you have ticked the option "Send full WooCommerce order to Hike and save in Hike's sales history".



Reason 2: If you update the stock levels in WooCommerce through any plugins, Hike may not get notified, which can lead to differences in stock levels.

We recommend managing your product stock levels only in your Hike store. You could either perform a stock take by following the instructions here or import the product with the correct stock levels by following the instructions here.

However, if any inconsistencies have happened to your Hike store's Product Inventory levels, the recommended solution would be to perform a stocktake in your Hike store. Please refer to Creating & Completing Inventory Counts in Hike.

What does connector mean in product history?


Connector refers to the third party platform which your Hike store is integrated with such as E-Commerce and accounting platforms. If there is any update for a product synced to Hike from WooCommerce (or any other integration), it will show as connector in Product History.

Will Purchase orders sync from Hike to WooCommerce?


Hike Purchase orders will not sync to WooCommerce but any updates on product inventories after the Purchase Order is received in your Hike Store will sync to WooCommerce to ensure that your stock levels in WooCommerce are correct. 

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