BigCommerce Integration - Settings Explained

BigCommerce Integration - Settings Explained

For a breakdown of what happens when you connect, read on, you’re in the right place.

BigCommerce (BC):

Integration Frequency At end of transaction
Customer Hike only requires first name & last name,
BigCommerce requires first name & last name & email,
ensure these details are in Hike, otherwise, will not sync any customer details to BC
Item (Product/Inventory) Product details, including images are updated when synced.
Inventory levels are updated when synced
Invoice (Sales)

Full sales in Hike sync to BC as at the time of the transaction, for each transaction, automatically. 

Full sales in BC manually sync to Hike, displaying in Hike as at the time of the transaction, for each transaction after being manually synced.

BC Sales – Awaiting Fulfillment -> Parked order
BC sales completed, but need shipping would be marked in BC as AWAITING FULFILMENT
Hike would display this in Sales History as Parked Order

BC Sales – Completed -> Completed Sales
BC sales completed and shipped (click SHIPPED in BC) will sync as completed
Hike would display this in Sales History as Parked Order

Partial sales in Hike, such as Layby, would list as pending

Partial sales in BC is not available

On Account sales in Hike would list in BigCommerce as pending

Void Sale in Hike would list as canceled in BigCommerce

Supplier Not available
Purchase (Purchase Order) Not available
General rule to delete item Delete from Hike, then delete from BigCommerce

User must set all fields to correctly activate account, including register, Invoice Payment & Sale Price – we strongly recommend verifying your settings with your accountant.

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