BigCommerce Integration - Settings Explained

For a breakdown of what happens when you connect, read on, you’re in the right place.

BigCommerce (BC):

Integration Frequency	At end of the transaction
Customer	Hike only requires first name & last name, BigCommerce requires first name & last name & email, ensure these details are in Hike, otherwise, will not sync any customer details to BC.
Item (Product/Inventory)	Product details, including images, are updated when synced. Inventory levels are updated when synced.
Invoice (Sales)	Full sales in Hike sync to BC at the time of the transaction, for each transaction, automatically. Full sales in BC manually sync to Hike, displaying in Hike at the time of the transaction, for each transaction after being manually synced. BC Sales – Awaiting Fulfillment -> Parked order. BC sales completed, but need shipping would be marked in BC as AWAITING FULFILMENT Hike would display this in Sales History as Parked Order BC Sales – Completed -> Completed Sales BC sales completed and shipped (click SHIPPED in BC) will sync as completed. Hike would display this in Sales History as Parked Order Partial sales in Hike, such as Layby, would list as pending. Partial sales in BC are not available. On Account sales in Hike would list in BigCommerce as pending Void Sale in Hike would list as canceled in BigCommerce.
Supplier	Not available
Purchase (Purchase Order)	Not available
General rule to delete item	Delete from Hike, then delete from BigCommerce.

Users must set all fields to correctly activate the account, including register, Invoice Payment & Sale Price – we strongly recommend verifying your settings with your accountant.