Shopify Integration - Settings Explained

Shopify Integration - Settings Explained

 For a breakdown of what happens when you connect, read on, you’re in the right place.

The below table helps explain what happens between Shopify and Hike when they talk to each other, what data gets shared, and under which circumstances it happens.

Shopify:

Integration Frequency:  At end of transaction
Customer: 

Auto sync (Two way or One way) from Store setup-- Integrations

Manual sync (Two way) from the Integration page, Hike requires first name, and Shopify requires either first name, last name, email, or phone.

Ensure these details are in Shopify, otherwise will not sync any customer details to Hike
Item (Product/Inventory): Auto sync Two-way.
Product details are updated when synced.
Inventory levels are updated when synced. 
Invoice (Sales):

Auto sync One way only Hike to Shopify.
Manual sync (Two way) from the Integration page

Full Sales

Full sales in Hike sync as at the time of the transaction, displaying each transaction in Shopify as completed.

Full sales in Shopify sync as at the time of the transaction, displaying each transaction in Hike as PAID and UNFULFILLED. Fulfillment status has to be changed manually from Shopify.

Mark as Pending -> Parked Orders

Mark as Pending in Shopify will be shown as Parked Orders in Hike


Mark as paid -> Completed sales

Shopify sales completed, but need shipping would be marked in Shopify as PENDING. Hike would display this in PARKED ORDERS.

Shopify sales completed and shipped will sync as completed. Hike would display this in COMPLETED ORDERS.


Partial sales in Hike will be shown as PAID and UNFULFILLED in Shopify.
Partial sales in Shopify are not available.


Account sales in Hike would list in Shopify as payment PENDING, and UNFULFILLED


Void Sale does not sync
If you void a sale in Hike, do not report back to Shopify. Need to manually go into Shopify and change the report for any past sales. 
Supplier:  Not available purchase
Purchase (Purchase Order): Not available
General rule to delete item: Delete from Hike, then delete from Shopify

 


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