FAQ on Integration with BigCommerce - Sales
Hike allows you to set up the integration with BigCommerce. Regarding how to set it up, please refer to How to integrate BigCommerce with Hike. In this article, we will answer some of the questions frequently asked about syncing Sales data between Hike and BigCommerce.
Will the sales orders sync both ways between Hike and BigCommerce?
Yes, sales orders can sync both ways between Hike and BigCommerce. This will depend on how you set your Hike BigCommerce Integration Sync Settings as shown in the screenshot below.
Will the fulfilment and payment status sync to Hike?
Yes. If you update the order status in BigCommerce, the fulfilment and payment status will get synced and update the corresponding order in your Hike Store. Please refer to the table below for the corresponding status.
BigCommerce Order Status | Hike Fulfilment Status | Hike Payment Status |
Completed/Shipped/Partially Refunded/Manual Verification Required/Refunded | Completed | Paid |
Cancelled | Voided | Voided |
Pending/Awaiting Payment/Awaiting Fulfilment/Awaiting Shipment/Awaiting Pickup/Partially Shipped/Disputed | Parked | Pending |
Declined1 | Awaiting Fulfilment/Voided | Paid/Pending/Voided |
1. The corresponding fulfilment and payment status in Hike depend on the status prior to the change to “Declined”.
Will the payment type sync between Hike and BigCommerce?
- BigCommerce → Hike: All the payments received in BigCommerce will be labelled as 'BigCommerce' for the Payment Type in your Hike Store, as shown in the image below.
Order details page in Hike. Visiting path: Point of Sale > Sales History
- Hike → BigCommerce: The payment type that you choose in Hike will be passed on to BigCommerce.
Order details page in BigCommerce. Visiting path: Orders > All orders
Will the historical sales orders sync between Hike and BigCommerce?
Historical sales between BigCommerce and Hike will NOT sync automatically, but you can manually sync them if required. You can perform the manual sync by following the Manual Sync instructions here.
Please note: This action will deduct the stock levels of the products in Hike if you have the option "Update inventory in Hike when an order is created in BigCommerce" ticked in the integration settings. It is recommended that you record your current inventory stock levels in Hike before you manually sync historical sales orders or otherwise perform a Stocktake after to confirm your Hike Store's stock levels are correct.
Will a partially refunded sales order in BigCommerce sync to Hike?
Yes, partially refunded sales orders processed in BigCommerce will sync to Hike.
Will gift wrapping charges be added to a BigCommerce sales order sync to Hike?
Yes, the gift-wrapping charge will sync to Hike, and it will be displayed as a line item in the corresponding Hike Store invoice, as shown in the screenshot below.
Order details page in Hike. Visiting path: Point of Sale > Sales History
Please note: Subsequent changes to the gift-wrapping charge in the Hike Store invoice won't sync back to BigCommerce.
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