Hike offers built-in integration with BigCommerce. Connect your Hike store with BigCommerce to seamlessly integrate your in-store Hike POS and BigCommerce eCommerce store.

Integrating the two will give you complete management control of the data synced between the two platforms, including:

• Product details & variants
  
• Product categories
  
• Customer profiles
  
• Sale transactions
  
• Payment history
  
• Inventory
  

Important notes before starting the integration

1. When the integration is activated for the first time, the data will sync in one go, any data added or edited after the integration is activated will sync individually. We recommend that you to have your data nice and clean in your Hike Store or in BigCommerce before the integration is activated, as it will improve the overall sync process.
   
2. Hike does not allow duplicate SKUs or duplicate Barcodes, please make sure there is no duplicate SKUs or Barcodes in your BigCommerce Store before the integration, otherwise you will get sync errors for the duplicates.
   
3. Once the Hike BigCommerce integration has been activated, any data modification made on either platform will sync to the other platform, so we highly recommend that you to take a back up of the most up to date data before you start the integration. Please check how to export products from Hike, you can also export your products from BigCommerce.
   
4. Please check and apply tax rules: as both Hike and BigCommerce have different tax setting options, please make sure they are consistent in both platforms. What this means is that if the price you entered in BigCommerce is the Retail Price Inc tax, you need to make sure in your Hike store's general rules that you have “Tax inclusive prices” ticked. If you entered your prices as Ex-tax price in BigCommerce, you need to make sure in your Hike store's general rules that you have “Tax inclusive prices” un-ticked as shown in the screenshots below:  

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5. Any Hike gift cards, discount offers and loyalty points will not sync with BigCommerce.
   
6. Any additional integrations that your BigCommerce store has with other platforms may affect the sync with your Hike Store, for example if third party integrations are changing prices, SKUs or barcodes. Please test this thoroughly before the proceeding with your Hike BigCommerce Integration.
   
7. Once your Hike store and BigCommerce store are integrated and synced, please do not delete the integration and re-integrate unless you are looking to start from scratch, if you are facing any issues please feel free to contact our Hike support team first.
   

Here, you will find a step-by-step guide on how to integrate your BigCommerce website with your Hike POS. You’ll activate the integration in 2 main steps:

1. Connect Hike & BigCommerce
   
2. Apply Integration setting rules
   

• To get started, make sure that you’ve logged into both Hike & BigCommerce.
  

Connect Hike & BigCommerce

1. In Hike, open the Menu tab, and click on Integrated Apps.

   
   

2. From there you will find a list of applications which Hike connects to. To integrate your BigCommerce account, click on Activate to the right of the BigCommerce icon.

   
   

3. You will then be taken to the Hike profile page on your BigCommerce app store.
   
4. Click on Install next to the Hike icon, and Confirm access to Hike.
   • If you haven’t logged into BigCommerce yet, you will be asked to do so:
     

     
     

     
     

5. From here BigCommerce will ask you to sign into Hike, to connect your online store.

   
   

   You’ll be asked to Sign in With Your Hike Credentials.
   

   
   

   Upon clicking on the Log In button, you’ll land back on the Hike Integrations page. You’ll notice that next to the BigCommerce Integration row, the Activate option has been replaced with Manage option, which means you have successfully activated the Hike + BigCommerce connection.

   
   

Now it’s time to provide your sync settings

Once your connection with BigCommerce is active, you’ll automatically be redirected to the BigCommerce Integration settings screen. In the future, you can revisit the settings by clicking on the Manage settings as shown in the screen below:

On the BigCommerce settings screen you’ll be able to establish exactly how you want your Hike & BigCommerce Integration to work.

Hike Outlet for Inventory Sync

Select the outlet/physical inventory location that your BigCommerce store will be deducting inventory from. It could be one of your outlets or a central warehouse that you dispatch online orders from.

Do you keep separate inventory for online sales?

If so, create a new outlet in Hike, name it ‘eCommerce’ or any other name that works for you and link it here. This way, Hike will track your online sales and orders via a separate outlet.

Your online orders will link with your selected outlet and will appear under its ‘order history’.

When you receive an online order, it will appear in this outlet’s order history as a ‘parked’ order. Now you can pick-n-pack the order using your Hike register and once the order is dispatched you can mark the order in Hike as complete. Hike will then sync and update the status of the order back to BigCommerce.

This way, you’ll only need to use one system to manage ALL your orders – online and in-store.

Sync multiple Hike outlets' product inventories to your eCommerce store

You can also display the combined inventory from multiple Hike outlets on your eCommerce store. This way, you won’t miss out on a customer order just because your designated fulfilment store did not have an item in stock.

With the ability to display the total inventory from all outlets on your online store, you can keep accepting online orders for an item as long as it is available at one of the locations, even if it is out of stock at the main linked fulfilment outlet. When you receive an order and the item is not available at your main fulfilment outlet, you simply need to dispatch the item from one of your other outlets which has the item in stock.

To keep things in order, generate a transfer order from source outlet to the fulfilment outlet when you send the item to the customer. Now mark the item in sales history as sent. This way, your fulfilment outlet inventory for the item will remain correct.

You can select the Hike outlet from the setting below: 

Hike’s retail price is BigCommerce’s Price Type

BigCommerce presents 3 different price options for sales: Price, Retail Price & Sale Price. Here, Hike is asking you which BigCommerce price type you will use to sync between Hike and Big Commerce. BigCommerce allows you to edit the pricing of your product in these three ways.

Price

This is the final price that the product is being sold for. This will apply to both Hike’s in-store sales and BigCommerce’s online sales if selected.

Retail Price

This is the price you create/edit against the product in BigCommerce, however:

• Hike will update the price overall, or this Retail Price field if being used
  
• Any discounts in BigCommerce will reduce the final sale price in BigCommerce
  

Sale Price

This is the price you create/edit against the product in BigCommerce, however:

• Hike will update the price overall, or this Sale Price field if being used
  
• Any discounts in BigCommerce may not apply as this is the final sale price in Big Commerce. Check your setting and consult with BigCommerce for further clarification
  

Caption: The Product pricing list as it appears on BigCommerce (top), the drop-down box as it is seen in Hike (bottom).

Select Hike register for payments

Check this box if you’d like to track and reconcile your online order payments in Hike. Checking this box will bring up a drop-down box of all the registers in your chosen outlet.

From now onwards, when you close the cash register at end of the day/shift, it will also include the BigCommerce payment in the daily receipt summary. You can revisit this summary at any point in time to verify payments against the online order dispatches.

Hike Tax / BigCommerce Tax

‘Hike tax’ lists all the sales tax options set in Hike. ‘BigCommerce tax’ lists all the tax options already set in BigCommerce. Please make sure to map the correct tax rules so that when orders are synced, the tax amounts are matched correctly.

To correctly map tax classes in both systems, we suggest you create all your relevant taxes in both Hike and BigCommerce, and map the required taxes together as shown in the screenshot below:

Sync Settings

BigCommerce -> Hike

There are different sync settings you can select based on your requirements. We’ll explain how each can be synced to and from Hike, with examples below:

Hike ->BigCommerce

Update inventory in BigCommerce when a sale, purchase order or inventory take is created in Hike

1. The products included in the Hike sales order must have already been synced with BigCommerce or already be available in BigCommerce. Otherwise, the invoice will not be able to sync correctly.
   
2. If you have multiple outlets, the sales processed in all outlets will sync to BigCommerce. However, inventory will only be deducted from the outlet you have mapped in the inventory settings section of your Hike BigCommerce integration settings.
   
3. Due to API limitations, exchanges in Hike cannot sync to BigCommerce. However, the inventory adjustment from exchanges in Hike will be updated accordingly in BigCommerce.
   

Save

 

FAQ:

If it is a simple product in Hike, it will sync to BigCommerce as a simple product.  

BitCommerce to Hike: if it is a variation/variant option product in BigCommerce, it will sync as a variant product to Hike.

If it is a simple product in BigCommerce, it will sync to Hike as a simple product.

Hike SKU: BigCommerce SKU

Hike Barcode: BigCommerce UPC

Hike variants: BigCommerce variations/variant options

Hike description: BigCommerce description

Hike track inventory for this product: BigCommerce inventory tracking method

Hike cost price: BigCommerce Cost

Hike retail (ex. tax): depends on your tax setting rule, please refer to Apply tax rule

Hike retail price (inc. tax):depends on your tax setting rule, please refer to Apply tax rule

Hike stock: BigCommerce stock

Hike product types: BigCommerce categories

Hike brand: BigCommerce brand name

7. How do I quickly find the linked product from Hike in BigCommerce?