FAQ on Integration with Shopify - Products
Hike allows you to set up the integration with Shopify. Regarding how to set it up, please refer to How to Integrate Shopify with Hike. In this article, we are trying to answer some of the questions frequently asked about syncing products with Shopify & the integration in general.
Will adding, editing, and deleting products sync between Shopify and Hike?
Adding products
- Simple products: Yes, in both ways.
- Products with variants: Yes, in both ways.
- Composite products: No. As composite products can only be applied through 3rd-party plugins in Shopify and Shopify doesn’t sync data generated by 3rd-party plugins due to API limitations, composite products can’t sync between Hike and Shopify.
Editing products
Yes, most of the information that is edited will sync with Shopify. Some fields (attributes) that are assigned to the product cannot sync. Please refer to What product attributes will sync? for further information.
Deleting products
No, deleting products in Hike or Shopify will NOT trigger the deleting operation to be performed on the other platform. If you would like to delete a product from both Hike and Shopify, you need to manually perform the deletion in Hike and Shopify separately.
How can I only sync some of the products?
Hike → Shopify: You can keep the box “Ecommerce” unchecked, as shown in the image below if you don’t want a product to sync to Shopify.
The product editing page in Hike. Visiting path: Products > Products
Shopify → Hike: After you start syncing products from Shopify to Hike, it will sync all the existing products in Shopify. You are unable to choose some of the products only. A possible workaround is to manually delete the product in Hike after syncing, as the action of deleting products in Hike will not affect the products in Shopify.
We recommend managing all the products in Hike. If you would like only some of the products to sync to Shopify, uncheck “Ecommerce” in the Hike product editing page for the non-syncing ones. If you would like some products to not be available for sale in Hike, change the product status to inactive, as shown in the image below.
The product list page in Hike. Visiting path: Products > Products
What product attributes will sync between Hike and Shopify?
Please refer to the table below:
Attributes in Hike | Attributes in Shopify | Sync or not |
Product name | Title | Yes |
Variants | Variants | Yes |
Description | Description | Yes |
Image | Image | Yes / No 1 |
SKU | SKU | Yes |
Barcode | Barcode | Yes |
Retail price (Inc. Tax)/Retail (Ex. Tax) | Price | Yes 2 |
Stock | Quantity | Yes |
Product types | Product type | Yes |
Tags | Tags | Yes |
Brand/Suppliers | Vendor | Yes 3 |
Your cost | Cost per item | Yes 4 |
Mark-up% | N/A | No |
Optional Extras | N/A | No |
N/A | Shipping | No |
N/A | Collections | No |
Only the main image of a product will sync between Hike and Shopify.
Changes to images will NOT sync from Hike to Shopify due to Shopify API limitations, while changes to images will sync from Shopify to Hike.
2. It depends on your tax rule settings in Hike and Shopify which price will sync.
3. It depends on your mapping settings which attribute will sync.
3. It depends on your mapping settings which attribute will sync.
4. It depends on whether you choose to sync cost pricing between Hike and Shopify in your sync settings.
Why did only some of my products sync?
Hike → Shopify: There could be two possible reasons.
Reason 1: If you haven’t checked the box “Ecommerce” on the product editing page, as shown in the image below, then the product won’t sync to Shopify. Hike will only sync the products with “Ecommerce” checked to Shopify.
The product editing page in Hike. Visiting path: Products > Products
Reason 2: If you haven’t checked the box “Send new products in Hike to Shopify” in the sync setting page, as shown in the image below, then the new products won’t sync to Shopify.
Shopify sync settings page in Hike. Visiting path: Store setup > Integrations > Shopify > Manage
Shopify → Hike: There could be two possible reasons.
Reason 1: If you haven’t checked the box “Send new products created in Shopify to Hike” in the sync setting page, then the new products won’t sync to Hike.
Shopify sync settings page in Hike. Visiting path: Store setup > Integrations > Shopify > Manage
Reason 2: If you choose not to sync non-SKU products from Shopify to Hike, the products with the SKU fields blank in Shopify will not sync to Hike. 
Shopify sync settings page in Hike. Visiting path: Store setup > Integrations > Shopify > Manage
Why aren’t the stock levels of a product matching in Hike and Shopify?
Reason 1: This can happen when you have ticked the option "Send full Shopify order to Hike and save in Hike's sales history".
Shopify sync settings page in Hike. Visiting path: Store setup > Integrations > Shopify > Manage
Reason 2: This can happen if you have activated the Weighted Average Cost feature in Hike. For further details, please refer to How Does The Option of Weighted Average Cost Work?
If you manually update the stock levels in Shopify, as shown in the images below, or use any Shopify 3rd-party plugins to update the stock levels, the inventory in Hike will not get updated, which can lead to the difference.
Product editing page in Shopify. Visiting path: Products > All products
Inventory updating page in Shopify. Visiting path: Products > Inventory
We recommend that you manage your stock levels only in Hike. You can either perform a stock take by following the instructions here or import the product with the correct stock level by following the instructions here.
However, if the inconsistency has already happened, the recommended solution would be to do a stocktake of your inventory in Hike. Please refer to Creating & Completing Inventory Counts in Hike.
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