In some cases, your store will have to send the goods back to a supplier if they are of poor quality, faulty or rejected. You can change the quantity in a purchase order before closing it. However, if you have closed a purchase order, you will need to initiate a return by clicking on the RETURN button on the bottom of the purchase order page, as shown in the screenshot below.
The feature is only available when a purchase order is fully received. You can return all the products or some of the products in the purchase order. Please note, you cannot return more than you received.
After clicking on the RETURN button, a window will slide out, listing all the products in the purchase order. You will be able to enter the quantity you want to return.
After clicking on RETURN, you will be navigated to the page of the credit notes, in which the reference number of the original purchase order will be added as a note.
Please note: if you have set up the integration with Xero/QuickBooks, you will see the return as a credit note under bills in Xero/QuickBooks. For further information about the integration with accounting platforms, please read the following support articles.
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