How to Manage QuickBooks Online Plus - Error Log

How to Manage QuickBooks Online Plus - Error Log

Hike enables you to integrate with QuickBooks Online Plus* to manage inventory, customers, suppliers and purchase orders.

*Note: Intuit QuickBooks offers a range of online services, but only QuickBooks Online Plus allows integration with Hike. When Hike mentions QuickBooks or QuickBooks Online, we are always referring to QuickBooks Online Plus.

INTEGRATIONS - ERROR LOG

This section will be relevant if you ever wish to investigate any issues with your data syncing between Hike and QuickBooks. This may be required if there was a sync error, that you now wish to correct.

Having already activated your QuickBooks Online Plus account, you will find the MANAGE button to the right.

Click on the MANAGE button to reveal the drop down list. Choose EROR LOG from the list to proceed.

QBO-Sync-Manage-menu750.png

ERROR LOG

Having clicked on ERROR LOG from the MANAGE drop down menu, you would now be seeing the below screen.

QBO-Sync-Manage-menu-error-log750.png

This page provides a report of all sync activity with QuickBooks, and details of any error that occurred

  • Tick the box to Show error logs only,
  • Complete the date range of what time frame you wish to view the logs.

The table goes on to provide the following information

  • Sync start date

    The time and day the sync occurred
  • Trigger type

    Whether manual or automatically occurring
  • Sync type

    The type of entry, ie invoice, Purchase Order
  • Status

    Success or otherwise of the sync
  • Direction

    Whether syncing from QuickBooks to Hike, or Hike to QuickBooks
  • Records

    Number of records affected in sync
  • Status

    Activity status of sync
  • Details

    Click on the DETAILS button at the end of the line for additional information about the sync
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