FAQ on Integration with Shopify - General

FAQ on Integration with Shopify - General

Hike allows you to set up the integration with Shopify. Regarding how to set it up, please refer to How to integrate Shopify with Hike. In this article, we will answer some of the questions frequently asked about the Hike Shopify integration in general.

Are there any pre-requisites for the Hike Shopify integration to work?

Recommendations: We highly recommend that you do a backup of the up-to-date data in Hike and Shopify before you start the integration.

  1. You can backup product information in your Hike store by following the instructions here.
  2. You can back up your Shopify store by following the instructions here.
Pre-requisite 1: You are required to keep consistent tax rules in Hike and Shopify. First, you need to have the tax rates set correctly in Hike and Shopify, as shown in the images below:


Tax rules setting page in Hike. Visiting path: Store setup > Tax rules > Tax rates


Taxes setting page in Shopify. Visiting path: Settings > Taxes > Tax regions

Next, you should have the highlighted options in the images below both checked or both unchecked. Otherwise, prices in Hike will be different from those in Shopify for the same products after syncing.


General rules setting in Hike. Visiting path: Store setup > General > General Rules


Taxes setting in Shopify. Visiting path: Settings > Taxes > Tax calculations

Pre-requisite 2: If you are syncing products from Shopify to Hike, please ensure you remove/amend any products with duplicate SKUs (Stock Keeping Units) or barcodes in Shopify. Shopify doesn’t require unique product SKUs and barcodes to create a product, but any products with duplicate SKUs/barcodes in Shopify will not sync to Hike as Hike requires unique SKUs and barcodes for each product.

How the different fields are mapped between Hike and Shopify?

Hike product name: Shopify product title

Hike variants: Shopify variants

Hike description: Shopify description

Hike SKU: Shopify SKU (Shopify does not show SKU for main product, only for variants)

Hike barcode: Shopify barcode

Hike retail (ex-tax) price: depends on your tax setting rule, please refer to Apply tax rule

Hike retail (inc-tax) price: depends on your tax setting rule, please refer to Apply tax rule

Hike stock: Shopify quantity

Hike product type: Shopify product type

Hike brand: depends on your sync setting, please refer to Shopify product vendor map with

Hike tags: Shopify tags

Hike image: Shopify image

Hike cost: It will NOT sync with Shopify due to API limitation from Shopify side

What information can sync between Hike and Shopify?

Please refer to the following table.

Information Type

Sync 

Products

Yes

Customers

Yes

Customer groups

No1

Orders (Hike → Shopify)

No2

Orders (Shopify → Hike)

Yes

Inventory

Yes

Loyalty points

No3

Gift cards

No4

Discount offers

No5


1. Shopify doesn’t support customer groups features.
2. Although orders placed in Hike don’t sync to Shopify, the stock levels of products in the orders get updated in both Hike and Shopify.
3. Loyalty points do not sync between Hike and Shopify. However, you can reward customers with loyalty points from Hike's end when they place orders in Shopify.
4. Due to API limitations, gift cards do not sync between Hike and Shopify.
5. Due to API limitations, discount offers do not sync between Hike and Shopify.

Does the Hike integration support the 3rd-party plugins in Shopify?

No. Due to API limitations, the Hike and Shopify integration will only sync native information generated in Hike and Shopify. Any additional features, data or information made available through a 3rd-party plugin in Shopify will not be synced to or from Hike. In other words, when you add a plugin in Shopify, it may provide an additional functionality to your Shopify store; however, the additional features and data fields will not sync from Shopify to Hike.

Does the Hike integration support managing multiple Hike outlets with multiple Shopify accounts/locations?

Yes it does. This is possible through Hike's Multi-store subscription plan. You can integrate each of your Shopify accounts with a non-integrated outlet in Hike. Navigate to your Hike Store's Store setup > Integrations, and click on “Integrate another outlet” under Shopify, as shown in the image below. The procedure is exactly the same as your first integration setup between Hike and Shopify.


The integration page in Hike. Visiting path: Store setup > Integrations


You can also integrate each of your Shopify locations with an outlet in Hike for inventory tracking.

The integration settings page in Hike. Visiting path: Store setup > Integrations > Manage (Shopify Integration)

As each multi-store integration can vary based on the detailed individual requirements, please contact our Hike support team for further review on how to manage your multi-store Shopify integration.

If I have plug-in in my Shopify account, will it sync?

No, Hike is not syncing any update came from the plug-in with the third party

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