Recommendations: We highly recommend that you do a backup of the up-to-date data in Hike and Shopify before you start the integration.
- You can backup product information in your Hike store by following the instruction here.
- You can back up your Shopify store by following the instruction here.
Pre-requisite 1: You are required to keep consistent tax rules in Hike and Shopify. First, you need to have tax rates set correctly in Hike and Shopify, as shown in the images below.
Tax rules setting page in Hike. Visiting path: Store setup > Tax rules > Tax rates
Taxes setting page in Shopify. Visiting path: Settings > Taxes > Tax regions
Next, you should have the highlighted options in the images below both checked and unchecked. Otherwise, prices in Hike will be different from those in Shopify for the same products after syncing.
General rules setting in Hike. Visiting path: Store setup > General > General Rules
Taxes setting in Shopify. Visiting path: Settings > Taxes > Tax calculations
Pre-requisite 2: If you are syncing products from Shopify to Hike, please ensure you remove/amend the products with duplicate SKUs (Stock Keeping Units) or barcodes in Shopify. As Shopify doesn’t examine the uniqueness of products’ SKUs and barcodes, products with duplicate SKUs/barcodes in Shopify will not sync to Hike.
What information can sync between Hike and Shopify?
Please refer to the following table.
1. Shopify doesn’t support customer group features.
2. Although orders placed in Hike don’t sync to Shopify, the stock levels of products in the orders get updated in both Hike and Shopify.
3. Loyalty points do not sync between Hike and Shopify. However, you can reward customers with loyalty points when they place orders on Shopify.
4. Due to API limitations, gift cards do not sync between Hike and Shopify.
5. Due to API limitations, discount offers do not sync between Hike and Shopify.
Does the integration support the 3rd-party plugins in Shopify?