FAQ on Integration with WooCommerce - Sales

Hike allows you to set up the integration with WooCommerce. Regarding how to set it up, please refer to How to integrate WooCommerce with Hike. In this article, we will answer some of the questions frequently asked about syncing sales data with WooCommerce.

Will the sales orders sync both ways between Hike and WooCommerce?

Yes, sales orders can sync both ways between Hike and WooCommerce.  This will depend on how you set your Hike WooCommerce Integration Sync Settings as shown in the screenshot below.

Will Serial Numbers for Paid WooCommerce Sales show in Hike?

Yes, orders that are synced from Hike's WooCommerce integration and have serial number enabled products will now allow you to enter the Serial Number information when opening the order in the Sales History of your Hike Store.

Please note, you will get the edit option as long as the cash register is open. Once the cash register is closed, you will not be able to further edit the serial number. The option to add/edit the serial number will appear in the sale only if you have the option “Serial number enabled product. Prompt cashier to enter the serial number at checkout.” enabled for the product under the products page and this option will appear only when the sale is processed and completed from WooCommerce to Hike.

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Will the fulfilment and payment status sync to Hike?

Yes. If you update the order status in WooCommerce, the fulfilment and payment status will get synced and update the corresponding order in your Hike Store. Please refer to the table below for the corresponding status.

WooCommerce Order Status	Hike Fulfilment Status	Hike Payment Status
Completed	Completed	Paid
Cancelled	Voided	Voided
Processing/On hold	Parked	Pending
Refunded1	Refunded	Refunded

1. The refund status will only sync if the order status in WooCommerce is changed to refunded. If you manually process a partial refund and leave the order status as completed in WooCommerce, the refund will NOT sync to Hike. If you provide several partial refunds in WooCommerce, when the refund status syncs, the partial refunds will synced as separate refunded orders.

Will the payment type sync?

WooCommerce → Hike: All the payments received in WooCommerce will be labelled as 'WooCommerce' in your Hike store, as shown in the image below.

Order details page in Hike. Visiting path: Point of Sale > Sales history

Hike → WooCommerce: The payment type that you choose for your Hike Sales Invoice that is received in your Hike Store will be shown in WooCommerce, as shown in the image below.

Order details page in WooCommerce. Visiting path: WooCommerce > Orders

Will the historical sales orders sync between Hike and WooCommerce?

Historical sales between WooCommerce and Hike will NOT sync automatically, but you can manually sync them if required.  You can perform the manual sync by following the Manual Sync instructions here. 

Please note: This action will deduct the stock levels of the products in Hike if you have the option "Update inventory in Hike when an order is created in WooCommerce" ticked in the integration settings.  It is recommended that you record your current inventory stock levels in Hike before you manually sync historical sales orders or otherwise perform a Stocktake after to confirm your Hike Store's stock levels are correct.

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