FAQ on Integration with WooCommerce - General
Hike allows you to set up the integration with WooCommerce. Regarding how to set it up, please refer to How to Integrate WooCommerce with Hike. In this article, we will answer some of the questions frequently asked about the integration with WooCommerce.
Are there any prerequisites for this integration to work?
Recommendations: We highly
recommend that you do a backup of the up-to-date data in both your Hike
Store and in your WooCommerce store before you start the integration.
- You can back up product information in your Hike store
by following the instructions here.
- You can back up your WooCommerce store by
following the official instructions here or by backing up your WooCommerce database with the help of
your developer.
Pre-requisite: You are required to keep consistent tax rules between Hike and WooCommerce. First, you need to have tax rates set correctly in Hike and WooCommerce so that they match, as shown in the images below.
Tax rules setting page in Hike. Visiting path: Store setup > Tax rules > Tax rates
Taxes setting page in WooCommerce. Visiting path: WooCommerce > Settings > Tax > Standard rates
Next, you should match the highlighted options in the images below in Hike and WooCommerce. Otherwise, prices in Hike will be different from those in WooCommerce for the same products after the sync occurs.
General rules setting in Hike. Visiting path: Store setup > General > General Rules
Taxes setting in WooCommerce. Visiting path: WooCommerce > Settings > Tax > Tax options
What information can sync between Hike and WooCommerce?
Please refer to the following table:
|
Information Type |
Sync |
|
Products |
YES |
|
Customers |
YES |
|
Customer
groups |
NO1 |
|
Orders
(Hike → WooCommerce) |
YES |
|
Orders
(WooCommerce → Hike) |
YES |
|
Inventory |
YES2 |
|
Loyalty
points |
NO3 |
|
Gift
cards |
NO4 |
|
Discount
offers |
NO5 |
1. WooCommerce doesn’t support the Hike customer groups feature.
2. Manual changes to the inventory in WooCommerce or those performed by 3rd-party plugins in WooCommerce will not sync to Hike, while any inventory changes in Hike will sync to WooCommerce.
3. Loyalty points do not sync between Hike and WooCommerce. However, you can reward customers with loyalty points in Hike when they place orders in WooCommerce.
4. Due to API limitations, gift cards do not sync between Hike and WooCommerce.
5. Due to API limitations, discount offers do not sync between Hike and WooCommerce.
Does the integration support the 3rd-party plugins in WooCommerce?
No. Due to API limitations, the Hike and WooCommerce integration will only sync native information generated in Hike and WooCommerce. Any additional features, data, or information made available through a 3rd-party plugin in WooCommerce will not be synced to or from Hike. In other words, when you add a plugin in WooCommerce, it may provide additional functionality to your WooCommerce store; however, the additional features and data fields available in your WooCommerce store will NOT sync from WooCommerce to Hike.
Does the integration support managing multiple Hike outlets with multiple WooCommerce stores?
The Hike Integration supports integrating multiple Hike outlets with multiple WooCommerce stores. It is possible via Hike's Multi-store subscription plan. You can integrate each of your WooCommerce stores with a non-integrated outlet in Hike. Navigate to Store Setup> Integrations and click on “Integrate another outlet” under the WooCommerce Integration, as shown in the image below. The procedure for subsequent Hike WooCommerce integrations is exactly the same as your first integration setup between Hike and WooCommerce.
The integration page in Hike. Visiting path:
Store setup > Integrations
What is the process to start a Manual sync/Force sync between Hike and WooCommerce?
The Manual sync feature in Hike is useful if you ever wish to manually force the data between Hike and WooCommerce to sync. This may be required if there was a sync error that you corrected and required to sync again. Please check the Hike Help Article below on how to perform a Manual sync.
Why should I get a separate Hike register for WooCommerce sales sync?
As mentioned in the initial setup of the Hike WooCommerce Integration, we recommend setting up a separate Hike Register for the outlet you want to link to WooCommerce. This is because any sales received in WooCommerce that are synced to Hike after you close your register for the day will automatically re-open the linked Hike register if it is closed. Setting up a separate register helps to ensure all your reporting is clear.
Why do I get the error “Credential is not verified”?
The reason that you are getting this error is most likely that the WooCommerce API is refusing the access request from Hike. This could be caused by 3rd-party plugins or by WordPress themes. Please troubleshoot this error in WooCommerce by disabling plugins, switching to the default WordPress theme, or contacting your WooCommerce developer.
Related Articles
WooCommerce Integration - Settings Explained
For a breakdown of what happens when you connect, read on, you’re in the right place. WooCommerce (Woo): Integration Frequency: At end of transaction Customer: Hike only requires first name & last name, Woo requires email only, ensure first name & ...FAQ on Integration with WooCommerce - Sales
Hike allows you to set up the integration with WooCommerce. Regarding how to set it up, please refer to How to integrate WooCommerce with Hike. In this article, we will answer some of the questions frequently asked about syncing sales data with ...FAQ on Integration with WooCommerce - Products
Hike allows you to set up the integration with WooCommerce. Regarding how to set it up, please refer to How to Integrate WooCommerce with Hike. In this article, we will answer some of the questions frequently asked about syncing products with ...FAQ on Integration with WooCommerce - Customers
Hike allows you to set up the integration with WooCommerce. Regarding how to set it up, please refer to How to integrate WooCommerce with Hike. In this article, we will answer some of the questions frequently asked about syncing customer data with ...FAQ on Integration with BigCommerce - General
Hike allows you to set up the integration with BigCommerce. Regarding how to set it up, please refer to How to Integrate BigCommerce with Hike. In this article, we will answer some of the questions frequently asked about the integration with ...