FAQ on Integration with Shopify - Products

FAQ on Integration with Shopify - Products

Hike allows you to set up the integration with Shopify. Regarding how to set it up, please refer to  How to integrate Shopify with Hike . In this article, we are trying to answer some of the questions frequently asked about syncing products with Shopify.

Hike allows you to set up the integration with Shopify. Regarding how to set it up, please refer to How to integrate Shopify with Hike. In this article, we are trying to answer some of the questions frequently asked about the integration in general.

Will adding, editing and deleting products sync between Shopify and Hike? 

Adding products
  1. Simple products : Yes, in both ways.
  2. Products with variants : Yes, in both ways.
  3. Composite products : No. As composite products can only be applied through 3rd-party plugins in Shopify and Shopify doesn’t sync data generated by 3rd-party plugins due to API limitations, composite products can’t sync between Hike and Shopify.
Editing products

Yes, most of the information that is edited will sync with Shopify. Some fields (attributes) that are assigned to the product cannot sync. Please refer to What product attributes will sync? for further information.

Deleting products

No, deleting products in Hike or Shopify will NOT trigger the deleting operation to be performed on the other platform. If you would like to delete a product from both Hike and Shopify, you need to manually perform the deletion in Hike and Shopify separately. 

How can I only sync some of the products?

Hike → Shopify: You can keep the box “Ecommerce” unchecked, as shown in the image below, if you don’t want a product to sync to Shopify.


The product editing page in Hike.  Visiting path: Products > Products

Shopify → Hike: After you start syncing products from Shopify to Hike, it will sync all the existing products in Shopify. You are unable to choose some of the products only. A possible workaround is to manually delete the product in Hike after syncing, as the action of deleting products in Hike will not affect the products in Shopify.

We recommend managing all the products in Hike. If you would like only some of the products sync to Shopify, uncheck “Ecommerce” in the Hike product editing page of the non-syncing ones. If you would like some products to not be available for sale in Hike, change the product status to inactive, as shown in the image below.


The product list page in Hike. Visiting path: Products > Products


What product attributes will sync between Hike and Shopify?

Please refer to the table below: 

Attributes in Hike

Attributes in Shopify

Sync or not

Product name

Title

Yes

Variants

Variants

Yes

Description

Description

Yes

Image

Image

Yes / No 1

SKU

SKU

Yes

Barcode

Barcode 

Yes

Retail price (Inc. Tax)/Retail (Ex. Tax)

Price

Yes 2

Stock

Quantity

Yes

Product types

Product type

Yes

Tags

Tags

Yes

Brand/Suppliers

Vendor

Yes 3

Your cost

Cost per item

Yes 4

Mark-up%

N/A

No

Optional Extras

N/A

No

N/A

Shipping

No

N/A

Collections

No


1. The images added when creating products will sync in both ways. 
Only the main image of a product will sync between Hike and Shopify. 
Changes to images will NOT sync from Hike to Shopify due to Shopify API limitations, while changes to images will sync from Shopify to Hike. 
2. It depends on your tax rule settings in Hike and Shopify which price will sync.
3. It depends on your mapping settings which attribute will sync.
4. It depends on whether you choose to sync cost pricing between Hike and Shopify in your sync settings. 

Why did only some of my products sync?

Hike → Shopify: There could be two possible reasons.

Reason 1: If you haven’t checked the box “Ecommerce” in the product editing page, as shown in the image below, then the product won’t sync to Shopify. Hike will only sync the products with “Ecommerce” checked to Shopify.


The product editing page in Hike. Visiting path: Products > Products


Reason 2: If you haven’t checked the box “Send new products in Hike to Shopify” in the sync setting page, as shown in the image below, then the new products won’t sync to Shopify.


Shopify sync settings page in Hike. Visiting path: Store setup > Integrations > Shopify > Manage


Shopify → Hike: There could be two possible reasons.

Reason 1: If you haven’t checked the box “Send new products created in Shopify to Hike” in the sync setting page, then the new products won’t sync to Hike.

Shopify sync settings page in Hike. Visiting path: Store setup > Integrations > Shopify > Manage

Reason 2: If you choose not to sync non-SKU products from Shopify to Hike, the products with the SKU fields blank in Shopify will not sync to Hike.

Shopify sync settings page in Hike. Visiting path: Store setup > Integrations > Shopify > Manage


Why aren’t the stock levels of a product matching in Hike and Shopify?

Reason 1: This can happen when you have ticked the option "Send full Shopify order to Hike and save in Hike's sales history".


Shopify sync settings page in Hike. Visiting path: Store setup > Integrations > Shopify > Manage 

Reason 2: This can happen if you have activated the Weighted Average Cost feature in Hike. For further details, please refer to  How Does The Option of Weighted Average Cost Work?

If you manually update the stock levels in Shopify, as shown in the images below or use any Shopify 3rd-party plugins update the stock levels, the inventory in Hike will not get updated, which can lead to the difference.


Product editing page in Shopify. Visiting path: Products > All products


Inventory updating page in Shopify. Visiting path: Products > Inventory

We recommend that you manage your stock levels only in Hike. You can either perform a stock take by following  the instructions here, or import the product with correct stock level by following  the instructions here.

However, if the inconsistency has already happened, the recommended solution would be to do a stocktake of your inventory in Hike. Please refer to  Creating & Completing Inventory Counts in Hike .

    • Related Articles

    • FAQ on Integration with Shopify - General

      Hike allows you to set up the integration with Shopify. Regarding how to set it up, please refer to How to integrate Shopify with Hike. In this article, we are trying to answer some of the questions frequently asked about the integration in general. ...
    • FAQ on Integration with Shopify - Sales

      Hike allows you to set up the integration with Shopify. Regarding how to set it up, please refer to How to integrate Shopify with Hike. In this article, we are trying to answer some of the questions frequently asked about the sales syncing with ...
    • FAQ on Integration with Shopify - Customers

      Hike allows you to set up the integration with Shopify. Regarding how to set it up, please refer to How to integrate Shopify with Hike. In this article, we are trying to answer some of the questions frequently asked about syncing customer data with ...
    • FAQ on Integration with BigCommerce - Products

      Hike allows you to set up the integration with BigCommerce. Regarding how to set it up, please refer to How to integrate BigCommerce with Hike. In this article, we will answer some of the questions frequently asked about syncing products with ...
    • FAQ on Integration with WooCommerce - Products

      Hike allows you to set up the integration with WooCommerce. Regarding how to set it up, please refer to How to integrate WooCommerce with Hike. In this article, we will answer some of the questions frequently asked about syncing products with ...