Customer Groups

Customer Groups (tiers)

Customer Groups (tiers)

You can set different levels of price to your customers based on which group they are in.
If your customer is made part of a particular Customer Group, they will get different types of discount off all items they purchase.

Before you start the operation, please make sure you log in as Super Admin/Admin

Go to Customers Tab and click on Groups (tier) button, this will take you to the page where you can add or edit customer groups.

Once inside the Group page, select any existing Customer Groups to edit them

Here, you can select Discount type for this group. There are two options here.
1. Flat rate discount: You can assign a flat rate discount on sale for all customer part of this group. When these customers are added to the sale, the system will automatically apply this flat discount on the sale.
2. Custom price list: Please check below support article for this feature.

How do I assign customers to Customer groups (tiers)?

After creating the customer groups, Go to Customers section and select a customer to view their details, and select to edit their details, once selected you can assign them to a particular customer group you have created.

How do I delete a Group (tiers)?

Open the customer group (tier) from the list view and you will find an option to delete the group at the bottom.

Please note, once deleted, the customer group cannot be retrieved.
    • Related Articles

    • Creating & Assigning Customer Groups (Tiers)

      Customer groups are a popular way for retailers to set different levels of prices and/or discounts to a specific set of customers. These groups might include: VIP Customers Wholesalers Cross Promotion with Members of a Club First 100 Customers Retail ...
    • Adding Customers & Customer Groups in Hike

      Your customers are the lifeblood of your store, and as such they should be treated like your most valued assets. One way in which to ensure that, is to have a built-in customer database within your point-of-sale that allows you to manage, all ...
    • Configure Customer Display

      To improve the purchasing experience of your customers, you may want to show them what they are buying when you are adding the products in the order. Hike supports sharing order details with your customers on a second screen. As of now, the following ...
    • How to Make A Customer Tax-Exempt

      Hike now allows you to set-up a specific customer to be tax-exempt. When a tax-exempt customer is added to sales cart, the tax for the line items will be removed for the sale. The instructions below explain how to set it up. When you want to add a ...
    • How to Manage Delivery Addresses of A Customer

      If you have enabled the delivery address feature in your store, apart from managing it on the POS screen, you are provided with an option to manage it on the customer page. For more details on how to activate the feature and how to add a delivery ...