Creating Backorders Even When Stock is Available

Hike has introduced a powerful new feature based on customer feedback that enhances the flexibility of your sales process. With this update, you can now create a backorder for any product—even when it is currently in stock.

Why Use This Feature?

This functionality is particularly useful in business models such as:

Drop-shipping, where orders are fulfilled directly by a supplier or manufacturer rather than your store’s physical inventory.

Future-dated fulfillment, where you need to commit available stock for a later delivery.

Special handling or customization, where the product must go through additional processes before shipment.

How to Enable This Feature?

To activate this feature in your Hike store:

Navigate to Store Setup > General in your Hike admin panel.

Locate and enable the setting that allows backorders to be created regardless of stock availability.

How It Works on the POS Screen?

Once the feature is enabled, a new option will appear in your Point of Sale (POS) screen:

You will see a button labeled “Backorder”.

When this mode is selected, the POS interface will change its background color to light yellow. This visual cue helps staff quickly distinguish between standard sales, quotes, and backorders.

Processing a Backorder (Even If the Product Is In Stock)

When processing a backorder:

Simply add the product(s) as you normally would.

Even if the item is in stock, selecting "Back Order" will allow the sale to proceed as a backorder.

The system will mark that stock as committed, meaning it’s allocated to the customer and not available for other sales.

This gives you more control over inventory planning and customer fulfillment strategies.

Important Notes:

This feature is available exclusively on the Hike Plus plan.

If you're not on the Plus plan and would like access, consider upgrading your subscription.

If you need further assistance or would like to explore how this feature can be tailored to your workflows, feel free to contact our support team.

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