General FAQ
Sync history logs
We have introduced a new section to check the Sync history logs for Hike. The new report will provide a clear idea of how much data has synced and which data has sync errors. You can filter this report based on integrations (Such as Shopify, ...
How to import files from Vend to Hike?
Import Products from Vend: We provide an option for our users to import products file from Vend directly to Hike. It doesn’t require to be in Hike’s format. To add products in Hike, just export the products from Vend in an Excel file and upload it in ...
What Are The Minimum Requirements for iPads/iPhones to Use Hike?
You can use Hike POS and Hike Scanner apps on your iPad tablet. The Hike Scanner app can also be used on iPhones. Here are the links for our apps on iOS App Store: Hike POS: https://apps.apple.com/us/app/hike-pos-register/id1225093573 Inventory Scan ...
What to Do If My Account Is Locked
If you try to enter incorrect credentials for a few times within a short period of time while logging into Hike, your user account will be locked and you will see the following message. When it happens, you can simply bypass the lockout by resetting ...
What Are The Minimum Requirements for Android Devices to Use Hike?
You can use your Android tablet's Hike POS and Hike Scanner apps. The Hike Scanner app is also supported on an Android smartphone. Here are the links for the Android Hike apps in Google Play Store: Hike POS Android app: ...
Can I use Hike offline with no internet?
Using iPad offline You can use Hike on the iPad without the internet. Once you open the Hike App, it only requires the internet to sync for the first time at the start of the shift, updating any stock levels. After you're logged in you can use the ...
How much does it cost to switch to Hike?
This article takes information from the Change Your Subscription Plan guide. How much does it cost to switch to Hike? Hike offers you the opportunity to try our software free for 14 days. Hike offers noncontract-based Cloud POS software with a simple ...
How long does it take to setup hike?
How long does it take to set up Hike? At Hike we believe in keeping our processes simple, so it is easy for our customers to use and enjoy. Migrating your data from an existing system where you have thousands of products could potentially take a ...
iPad Printing reports
The iPad Hike POS Register app can print from Enter Sale and Sales History - all Point of Sale tasks. This will allow you to print receipts from current and existing sales to the linked thermal receipt printer that is connected to the iPad. PLEASE ...
How to Bulk Edit Product Information in Hike
When needing to edit products for multiple products en masse, there are easier ways of doing so rather than just going to each item in Hike and editing it from there. That’s where Bulk Editing products come from, and it’s most easily performed using ...
How to Export your Product List in Hike
Exporting your product list can be a great way to issue a backup of all your files, or to bulk edit items using a spreadsheet. This is why Hike POS has made it easy for our users to do exactly that, with just a simple click of a button. There are two ...
Editing SKU Numbers When They Appear as Scientific Notations in Excel
A common issue that occurs when importing SKU numbers in Microsoft Excel, is that they can appear in their scientific, ‘truncated’, notation when they are either long digit numbers or with ‘0’. Important: If this occurs on your SKU file when you go ...