Hello and welcome to Hike POS!
We’re glad to have you on-board and hope you find our support portal easy to use and able to answer your burning questions. Of course, if you have any questions that you can’t find an answer to on here, please jump into our 24/7 live chat support line, where our bright-eyed support staff will respond to you in minutes!
You can hop directly to our chat support, by clicking on the Need Help? bubble, located at the top of your Dashboard.
Here, we’ll go through some of the more basic steps of starting your free Hike trial and setting up your Hike account.
Rest assured, you’re in great hands and your free 14-day trial gives you full access to all of Hike’s wide-ranging suite of features!
Thanks again for joining Hike!
Note: If you wish to use Hike as your preferred POS solution, you will not have to recreate another store as your trial account will become your active account. Certain data can be purged, but the information set-up upon installation will be carried to your functioning, live paid account.
To begin your free trial with Hike, visit our website:
Once you’ve reached the sign-up page, you’ll be asked to complete the following information:
This is the email address that you will use to login to your store, reset passwords and send invoices (once you have subscribed)
The length of your password can be from 6 to 10 characters.
This is where you’ll enter a unique store name for your Hike account. A tick suggests that the name you have chosen is available to use.
Note: Your store name must start with a letter, and have at least 2 letters to be validated. The length of the store name can be up to 30 characters long.
You can then choose to create a Hike store with demo data or not. If you’d like to see how Hike works without importing your own products, you can choose "None. Create my trial without any demo data".
Next, we’ll learn how to set-up our Hike store to get things underway.
After creating your Hike trial account, it’s time for you to start setting up your Hike store, in preparation for your first sale on the POS system.
First, you will want to complete your General Settings and establish your Tax Rules . Hike makes it easy to configure your store to your specifications.
Once you have had a run through with Hike, and would like to continue as a paid subscriber, all you need to do is complete your details in the My Account section.
When you’ve completed your subscription details in My Account, you will have an ongoing Hike account, ready to go!
To get a full breakdown of your My Account section in Hike, visit our My Account Overview page, but to quickly subscribe, simply click on Store Setup on the Hike menu and navigate to the My Account screen.
Under the Billing Information section, select ADD CREDIT CARD.
Enter your credit card details and wait for Hike to authorise it.