Sync history logs

We have introduced a new section to check the Sync history logs for Hike. The new report will provide a clear idea of how much data has synced and which data has sync errors.

You can filter this report based on the integrations configured in your Hike store (Such as Shopify, WooCommerce, Xero, QBO, etc) and entities (Such as Products, Invoices, Suppliers, Purchase orders, and Register closures), and date. As always, you can export this report into Excel.

In this report, you will be able to check the last update status of all the entities. If the last update status on any of the entities has an error then you can see the reason of an error and you will also get an option to sync them manually by clicking on "Sync now".

Moreover, you can also filter to show only the entities with errors and not all entities using the ‘Show only error log’ check box for the entire report.

Please note that the "Sync now" option will only be available if there is an error in the last sync update. You can try syncing the entity by clicking on "Sync now" button.

The table goes on to provide the following information:

Connector

It will show you the direction of the update in integrations such as from Hike to Quickbooks or from Quickbooks to Hike.

Entity

It will show you the reference numbers. For example, if you selected the "Product" in the dropdown then it will show you SKU in the Entity column. If you have selected the "Invoice" in the dropdown then it will show you the invoice numbers.

Status

It shows the status of an update such as created, updated, or failed. 

Error

It will show you the reason of the error if the entity is not synced due to an error.

Last sync

It shows the date and time of the last sync update.

Sync now

It will show the sync now button when there is an error. Otherwise, it will show blank "-" in this column if it is already updated.

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