Switching User IDs on Hike’s iPad POS

Switching User IDs on Hike’s iPad POS


If your store has more than one staff member, working in various capacities, it’s imperative that your iPad POS can switch between users in an instant. This allows your business to keep moving, even as employees change over.

Fortunately, Hike’s iPad POS can do just that, while also affording retailers with an expansive employee management system.

Switching users on your iPad POS is a simple, 2-step process. To add new users and set user permissions, however, you will need to access the Admin (Back Office) section of Hike.

On this page, we’ll run you through exactly how to switch users on your Hike iPad POS.

First, draw up the Hike menu by clicking on the hamburger icon (☰) on the top-left of the screen.


At the top of the menu, you’ll see the user that is currently logged into Hike POS as well as four buttons:


Log Out

By selecting this, you will be taken back to the Hike login page where you will need to re-enter your email address and password to log back in.

Change Password

Click this if you want to change the password that you use to login into Hike (Note: This is not the same as the user PIN).

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Switch User

If an employee needs to login into Hike with their user ID, they will need to select Switch User.

This will then slide open a new screen, where all created users will be displayed with their name and/or their profile picture (if previously uploaded into Hike).


Select your User ID from the list of Users available.

You will then be prompted to enter your PIN ID.


Once done, you will now be logged into Hike POS. Any sales or refunds that are completed, will be displayed under your name.


Clock In Out

The feature of clocking in/out in Hike allows your employees to clock in/out with their PIN and calculates their total working hours accordingly. A user need to clock in at the start of their shift and clock out at the end of their shift to calculate their total working hours.


Creating new users and setting user permissions, will need to be done on the Admin section of Hike POS.

Hike advises that when editing Users in Hike, you do so on a PC or Mac, as the process is more conducive for editing, but it is of course very possible to perform these actions on an iPad as well.

To do, so you must first ensure that the user logged into Hike POS has access to the Admin section of Hike – in most instances, this will only be the Administrator of Hike POS.

Then, draw up the Hike menu by clicking on the hamburger icon (☰) on the top-left of the screen and select Admin.

Note: The link to the Admin page will not appear if the user logged in has no access to it.


You will then be taken to the Admin (Back Office) page where you will be able to create users and set permissions.

This process is exactly the same as it is if you were performing the function on a PC or Mac computer/laptop.

To find out more about Adding & Editing User IDs & Permissions in Hike POS, click here


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