Setting up your Thermal Receipt Printers on Hike POS

Setting up your Thermal Receipt Printers and Cash Drawers with Hike POS

Thermal Receipt Printers are a popular printing device for retailers around the world, to generate quick and efficient receipts for their customers. As a cost-effective solution, these thermal receipt printers have enhanced the way retailers do business as they can be connected in a variety of methods.

Hike has partnered with leading retail printer providers Star Micronics and Epson to give businesses more choice and options to get the most out of their receipt printing needs. Furthermore, you can add a Cash Drawer to your receipt printer for seamless connection between the two, where your cash drawer is triggered to open when you complete a sale on Hike POS.

On this page, you’ll find step-by-step guides to all compatible printers (and how-to set-up Cash Drawers) on Hike. If you get stuck, or have any further questions, don’t hesitate to reach out to our Live Chat Support team who are available to take your questions 24 hours a day, 7 days a week.

Configuring your Star TSP143III Bluetooth Printer on iPad or Android tablet

The TSP143III Bluetooth Printer, the latest in Star’s TSP100 Series, offers retailers fast connection between their Hike POS and Thermal Receipt printer, using Bluetooth connection.

All that is required of your Printer and Hike POS device is access to a power outlet, and a Bluetooth connection, meaning your TSP143III printer can work on a tablet.

Here, we’ll go through exactly how to connect your Star TSP143III Bluetooth printer to your tablet, but first you must ensure that you have:

  • Power Cable
  • Receipt Paper – 80mm receipt rolls. Load your receipt rolls by opening the latch on the top-right of the printer, place the roll inside, and pull some of the paper through before closing the lid.
Please note, the screenshots below are taken on an iPad, while the user interface is the same on an Android tablet.

To begin, ensure that you have plugged the power cord into your printer and your (AC) power supply.

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Once that is completed, turn the power ON for your Bluetooth Printer (power switch located on the left-hand side of the printer).

From there you will need to configure the Bluetooth settings on your tablet and Hike POS to connect the printer to the device.

To do this, click on Settings (Gear Icon) on your tablet.

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Once you are in the Settings screen, select the Bluetooth option, and make sure that it is toggled ON.

When ON, you will be able to have your tablet find the Star Printer – which should also have Bluetooth on - indicated by the blue light on the device.

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Click on the TSP100 Printer once it appears (under My Devices) and wait some moment until it shows that it has CONNECTED.

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Once that is completed, login to your Hike store – if you haven’t already – to setup the printer with your business.

Begin by drawing up the Hike menu on your tablet and select Settings.

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Once selected, click on Hardware to enable your Printer activation.

Here you will find a list of your printers as well as the TSP143III Bluetooth Printer. As it is not yet your primary printer, select Use in Hike?

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Once selected, you’ll be given a list of options from which to set-up your Star TSP143III printer with Hike. You will be able to toggle each one ON or OFF as per your store’s requirements. Below we’ll go through these:

Primary Receipt Printer

Toggle this button ON, if you intend to use the Star TSP143III printer as your first point of call for all your receipt printing.

Packing Slip / Kitchen Docket Printer

A Packing Slip or Kitchen Docket, is a receipt that the Star TSP143III printer will print out with only the product name and quantity of the item sold. This is primarily used in cafes or food-truck businesses whereby a kitchen docket will be given to staff to make/prepare the order.

By toggling this ON, your Star TSP143III printer will print the kitchen docket after it prints out the sales receipt.

Note: You can also assign a sepearate printer to print out your kitchen docket. Simply return to the Hardware screen, select the printer that you have connected, and toggle this option ON.

Number of Copies to Print For Each Sale

Select how many copies of the receipt will be printed after each sale.

Auto-Print After Sale

Toggling this button ON will automatically print a receipt after every sale, you will not need to select the option in the Enter Sale Screen on Hike.

Enable Auto-Open Cash Drawer

Toggling this button ON will automatically open the Cash Drawer after ever sale. This may be necessary in instances where you perform gift card sales or sales with coupons, and keep those cards in your cash drawer.

Auto-Open Cash Drawer on Cash Sales Only

Toggling this button ON will open the cash drawer only on Cash Sales.

Note: Enable Auto-Open Cash Drawer must be toggeled ON as well.

AllReceipt – Cloud Receipts

Toggling this button ON will enable Star Micronics’ AllReceipts function.

To find out more about AllReceipts click here

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Once you have finished choosing your options for how your Star TSP143III will integrate with Hike, select the BACK button, to return to the Hardware Settings.

Now, you’ll see that Primary Printer is named next to your Star TSP143III device. If you need to change any of the options you just selected, click on Primary Printer to return to that screen.

Printing a Receipt using a Star TSP143III Bluetooth Printer

With Bluetooth connection, printing a receipt after a sale is easily done.

Simply draw up a sale, complete the payment transaction, and click Print – though this may be bypassed if you have enabled auto-print after sale, in the Hardware settings.

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Your Star TSP143III Bluetooth Printer will then print off a receipt, with the printer’s guillotine function allowing for easy removal. Too easy!

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Configuring your Star TSP100 USB for PC / Mac Use.

The Star TSP100 USB Thermal Printer is for use for USB compatible devices only. This means PC or Mac computers only and does not include tablets.

Before you can continue though, you must ensure that in addition to your printer and USB compatible device you have:

  • Power Cables
  • USB Cable – That will connect to your device
  • Receipt Paper – 80mm receipt rolls. Load your receipt rolls by opening the latch on the top-right of the printer, place the roll inside, and pull some of the paper through before closing the lid.

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To begin, ensure that you have plugged one end of the USB cable into your printer and the other end to the USB device you will be connecting to.

The same goes with your power cable, plugging in the cord to your printer and (AC) power supply.

Take note of where the USB port on the printer is located (back, left-hand side), and the power cable (back, right-hand side).

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Once you have connected all the necessary cables to your Star TSP100 USB, and have turned the power on (power switch located on the left-hand side of the printer), you can begin configuring your printer with Hike POS.

Note: If you have previously installed the driver on your computer you can skip this step and go directly to printing a receipt on Hike POS with Start TPS100 USB Printer.

Installing your Star TSP100 USB Printer Driver

Generally speaking your printer driver will be packaged with a CD-ROM that you will install onto your PC in order to install the driver that will make the printer accessible on your computer.

If you do not have the CD-ROM handy or if you’re using a MAC that does not have a CD-Drive, then you will need to download the correct driver that will enable you activate the installation.

Check out our article, How to find your Star Micronics Printer Driver? that will give you step-by-step instructions on how to do just that.

Once you have the driver you will need to proceed with the installation. Select on the driver to open the installation screen. 

Click on Installation and then select I Accept once you have gone over the Thermal Printer’s License Agreement.

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Once you have agreed to it, the Install Shield Wizard will commence, guiding you through the installation of your Thermal Receipt Printer.

Click on Next to continue.

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You will then be prompted to give your Star Printer a User Name and Organization. Click Next to continue.

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From here you will be able to choose your set-up type. Select Typical for a normal installation of the printer, or select Custom if you want to specify exactly what files are installed.

We recommend using the Typical setting when installing. Click on Next to continue.

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Upon completion of your set-up type, you will be able to click on Install to start the installation. The installation may take some minutes.

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Once done, the Installation Wizard will inform you of the completion. Explaining that your printer has successful been installed.

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To check that your Star Micronics has been successfully installed as a printer, simply go to your Control Panel, select View Devices and Printers under Hardware and Printers, and in your Printers column, you should see your Star Thermal Receipt printer.

From here, you can select your Star Printer from your Print Preview page setting, when you go to print a receipt for a customer.

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Printing a Receipt on Hike POS with Star TSP100 USB Printer

Now that your Star TSP100 USB Printer has been added to your list of printer devices you can now print receipts on it.

Simply draw up a sale on your Enter New Sale screen, and conduct the payment transaction as you would do normally.

Once you have completed the transaction, you will be given the option to either Email or Print the customer a receipt. Select Print.

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Open your Print Preview settings where you’ll be able to select the Star TSP100 USB as your printer of choice.

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In the Destination field of your Print Settings, you will need to ensure that you have selected the Star TSP100 printer.

Click on Change, to open a list of your printers and select the TSP100 printer – or whichever you’ve connected to print your receipt on.

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Once you’ve selected your Star printer, you’ll need to also ensure that you’ve selected the correct:

  • Paper Size – Select the appropriate receipt printer label size.
  • Margins – Select NONE as your margins, to properly fit everything on your receipt.
  • Scale – Ensure that your receipt is in line with your receipt template. This may mean that you adjust the scale for a proper fitting.
  • Headers & Footers – Make sure that the Headers & Footers option box is Not Ticked.

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When you’ve completed the setting, click on PRINT to have your receipt print out. With the printer’s guillotine function, you’ll be able to easily remove the receipt with just a simple tear.

And that’s it! You’ve now successfully configured your Star TSP100 USB Printer!

Configuring your Star TSP100 & TSP143 LAN Printers for Mac

The Star TSP100 LAN & Star TSP143 LAN offers retailers around the world an Ethernet solution for printing out fast and efficient receipts for customers.

As a cost-effective solution for your printing needs, the TSP100 & TSP143 connects to your Mac using a LAN ethernet cable, and is completely compatible with your Hike POS.

Here, we’ll go through exactly how to connect your Star TSP100 & TSP143 printer to your Mac, but first you must ensure that you have:

  • Power Cable
  • Receipt Paper – 80mm receipt rolls. Load your receipt rolls by opening the latch on the top-right of the printer, place the roll inside, and pull some of the paper through before closing the lid.
  • Ethernet Cable
  • Cash Drawer (Optional)

Note: The instructions are identical for both Star printers, but for the purposes of this article we will refer to the TSP143 LAN only, going forward.

Testing out your Printer

Before we begin to install the drivers required to setup your TSP143 printer with Mac computers, we’ll need to first test out the printer and the receipts.

You can perform a hardware self-test on your printer by:

  1. Turning the printer OFF.
  2. Holding the FEED button down, and turning the power back ON at the same time.
  3. Releasing the FEED

This process will print out two test receipts.

Look at the second receipt that was printed out, and look at the bottom where it says Current IP Parameters Status.

Ensure that you hang on to this page, or make a note of the IP Address, as you will need it later.

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Note: Your IP address will be different to the one listed in the picture above.

Downloading your Star TSP143 LAN Printer Driver

Next, you will need to download the latest printer drivers for your Mac. These drivers are software, designed to help the Star TSP143 LAN printer working correctly on your computer.

First you will need to visit the Star Micronics Support Database which can you do from this link:

http://www.starmicronics.com/support/manual.aspx?printerCode=TSP100

Search for the Printer Driver from the settings as below:

Product Type – Thermal
Printer Family – TSP100
Printer Model – TSP100 LAN
Interface – Ethernet
Operating System – Mac OS X

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Once you have filled in the relevant fields, scroll down to the Manual section. Click on the Drivers tab to the left of Manual, where you’ll see a list of Recommended drivers and previous versions of the driver.

Select the Recommended driver futurePRNT V6.0 Lite - which will begin to download the file.

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Once this download has been completed, open the file and extract it.

Note: Your downloaded files will appear in your Finder folder. You can either select Downloads from the Finder screen, or click on the arrow that appears at the bottom of your browser, once it has finished downloading, and select Show in Finder.

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Next, open the extracted folder and navigate to Mac -> CUPS -> Documents, and double-click the ‘startcupsdrv’ file.

Note: You will need to have CUPS Printer Interface, first enabled on Mac. Find out how to do so here

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This will then create a new folder. Open this folder and go to Drivers. Double-click the .pkg file here, and then follow the install guide instructions.

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Installing your Star TSP143 LAN Printer on Mac

Once you have completed the installation of the driver, you will need to install the printer on your Mac.

Navigate to System Preferences and open Printers and Scanners.

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Click on the + icon on the bottom left corner, and select Add Printer or Scanner.

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When that has been selected, it will open a new window where you’ll need to put in some information. Select IP along the top, and follow these instructions to fill out the form.

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  1. Address:This is where you need to put in your printer’s IP address. You will find this under Current IP Parameters Status, located on the receipt your printed out during the testing stage.

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  2. Protocol:Select Line Printer Daemon – LPD from the dropdown box.
  3. Queue:Leave this field blank
  4. Name:This is an optional field but if you’d like to customize the name of your receipt, put it in here.
  5. Location:Leave this field blank
  6. Use:Pick Select Software… from the dropdown. This will open a new window. Search for Star in the top right, locate ‘Star TSP100 Cutter’ and click

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Once you’ve completed all the relevant fields with the correct information, click ADD. Your printer should now be ready to print out receipts with Hike POS!

Printing a Receipt on Hike POS with Star TSP143 LAN Printer

Now that your Star TSP143 LAN Printer has been added to your list of printer devices you can now print receipts on it.

Simply draw up a sale on your Enter New Sale screen, and conduct the payment transaction as you would do normally.

Once you have completed the transaction, you will be given the option to either Email or Print the customer a receipt. Select Print.

Note: You can also test a receipt print by looking at your Sales History tab in Hike POS, and printing a receipt from a previous transaction.

This will take you to the Print Preview screen. If the Star printer that you’re using is not your default printer, select Change from the Destination field, and select the correct printer from the list.

Ensure also that you have:

  • Unticked Headers & Footers
  • Set Paper Size to 72mm – 2000mm
  • Set Margins as None.

Note: If you set your paper size to 72mm – 2000mm without disabling headers and footers, the printer will not auto-cut the main receipt.

When done, print out a receipt to check whether it’s to your liking. Of course, if you want to change your receipt template, you can do so in Hike POS as well.

Setting up your Cash Drawer

Once you have your printer connected with Hike POS, you may also want to link up a cash drawer. The cash drawer will connect to your receipt printer, and will be triggered to open when you finish a cash or check sale, while the receipt is being printed.

Tip: You can manually open the cash drawer by clicking on Open Drawer on the Enter New Sale screen.

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To connect the cash drawer, plug in the RJ12 connector cable (it looks like a phone line) from the cash drawer into the receipt printer.

Then, head to the following URL:

http://localhost:631/printers/

This will take you to CUPS. CUPS is a networking printing service used by Mac computers. It will allow you to setup your printers on a network, and customize options such as cash drawer setup.

Note: If you receive the following screen (below), you will need to enable CUPS on your Mac computer.

Click here to learn how to enable CUPS for your computer

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Once in CUPS, select your printer model from the list.

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Then, select the drop-down menu Set Default Options.

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From here, select Cash Drawer Control, choose Open Drawer 1 and 2, under Cash Drawer, and click the Set Default Options button below. 

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Your cash drawer should now be ready to go!

Configuring your Star TSP100 LAN Printers for Windows

The Star TSP100 LAN printer offers retailers around the world an Ethernet solution for printing out fast and efficient receipts for customers.

As a cost-effective solution for your printing needs, the TSP100 connects to your Windows PC (or laptop) using a LAN ethernet cable, and is completely compatible with your Hike POS.

The Star TSP100 LAN Windows printer is the best-selling printer across the globe, and is the first software-driven thermal POS receipt printer, to provide immediate plug and play application.

Here, we’ll go through exactly how to connect your Star TSP100 LAN printer to Windows, but first you must ensure that you have:

  • Power Cable
  • Receipt Paper – 80mm receipt rolls. Load your receipt rolls by opening the latch on the top-right of the printer, place the roll inside, and pull some of the paper through before closing the lid.
  • Ethernet Cable
  • Cash Drawer (Optional)

Testing out your Printer

Before we begin to install the drivers required to setup your TSP100 printer with Windows computers, we’ll need to first test out the printer and the receipts.

You can perform a hardware self-test on your printer by:

  1. Turning the printer OFF.
  2. Holding the FEED button down, and turning the power back ON at the same time.
  3. Releasing the FEED

This process will print out two test receipts.

Look at the second receipt that was printed out, and look at the bottom where it says Current IP Parameters Status.

Ensure that you hang on to this page, or make a note of the IP Address, as you will need it later.

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Note: Your IP address will be different to the one listed in the picture above.

Downloading your Star TSP100 LAN Printer Driver

Next, you will need to download the latest printer drivers for your Windows computer. These drivers are software, designed to help the Star TSP100 LAN printer working correctly on your computer.

First you will need to visit the Star Micronics Support Database which can you do from this link:

http://www.starmicronics.com/support/manual.aspx?printerCode=TSP100

Search for the Printer Driver from the settings as below:

Product Type – Thermal
Printer Family – TSP100
Printer Model – TSP100 LAN
Interface – Ethernet
Operating System – Windows

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Once you have filled in the relevant fields, scroll down to the Manual section. Click on the Drivers tab to the left of Manual, where you’ll see a list of Recommended drivers and previous versions of the driver.

Select the Recommended driver futurePRNT V6.0 Lite - which will begin to download the file.

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Once this download has been completed, open the file and extract it. You can do this by going to your Downloads folder, right-clicking on the file and selecting Extract All.

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Note: Your downloaded files will appear in your Downloads folder in File Explorer. You can either select Downloads from the File Explorer screen, or click on the arrow that appears at the bottom of your browser, once it has finished downloading, and select Show in Folder.

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Once you have extracted the file, a folder will open. Double-click on Autorun, and follow the on-screen installation guide instructions.

Installing your Star TSP100 LAN Printer on Windows

Once you have completed the installation of the driver, you will need to install the printer on Windows. This process can be somewhat complicated, so ensure you take care in performing the various steps.

Navigate to Program Files (x86) > Star Micronics > Star TSP100 (which will be a dated folder) > and select Ethernet Setting.

As this is quite far down, it may be easier just to search for it instead. If you have Windows 8 or above, simply select the search bar at the top-right hand corner of the sidebar, and type Ethernet Setting.

If you have Windows 7 instead, navigate to the bottom-left corner of the screen and click on the Windows Start icon. This will prompt a menu to pop-up that contains a search bar at the bottom. You will then see the following icon appear, and clicking this will open the Ethernet Setup page, where you’ll be able to install the printer.

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Once you have the Ethernet Settings opened, you will need to select Search LAN for TSP100 LAN.

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Once you see the Star TSP100 LAN on the list, confirm that the IP address matches the IP address on the printed test receipt, that you printed earlier on.

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From there, you will need to click Add Printer Queue.

At this time a warning message may appear, like the one seen below.

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If you receive this message it means that your IP address is not fixed, and may potentially change in the future. When this happens, your printer may become disconnected, and you will need to set-up your Star TSP100 LAN printer again in the future.

Hike POS strongly recommends that you contact your local IT technician to get a static IP address. Until that point comes however, you can click YES to proceed with the installation and start using your printer immediately.

When that has been completed, a new pop-up box will appear asking you to specify the queue and the port names of your new printer.

Leave the port name unchanged, but if you would like your printer to be called something specific, then feel free to do so.

Once you’re happy with the settings, TICK the checkbox Perform Test Printing and select Complete.

Your printer should now be set-up and ready to start printing receipts for your customers on Hike POS!

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Printing a Receipt on Hike POS with Star TSP100 LAN Printer

Now that your Star TSP100 LAN Printer has been added to your list of printer devices you can now print receipts on it.

Simply draw up a sale on your Enter New Sale screen, and conduct the payment transaction as you would do normally.

Once you have completed the transaction, you will be given the option to either Email or Print the customer a receipt. Select Print.

Note: You can also test a print by looking at your Sales History tab in Hike POS, and printing a previous receipt.

This will take you to the Print Preview screen. If the Star Printer that you’re using is not your default printer, select Change from the Destination field, and select the correct printer from the list.

Ensure also that you have:

  • Unticked Headers & Footers
  • Set Paper Size to 72mm – 2000mm
  • Set Margins as None.

Note: If you set your paper size to 72mm – 2000mm without disabling headers and footers, the printer will not auto-cut the main receipt.

When completed, print out a receipt to check whether it’s to your liking. Of course, if you want to change your receipt template, you can do so on Hike POS as well.

Setting up your Cash Drawer

Once you have your printer connected with Hike POS, you may also want to link up a cash drawer. The cash drawer will connect to your receipt printer, and will be triggered to open when you finish a cash or check sale, while the receipt is being printed.

Tip: You can manually open the cash drawer by clicking on Open Drawer on the Enter New Sale screen.

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To connect the cash drawer, plug in the RJ12 connector cable (it looks like a phone line) from the cash drawer into the receipt printer.

Following this, go to Devices and Printers from your Control Panel.

Right-click on your receipt printer, select Printer Properties and then Device Settings.

From here, you will need to change the Peripheral Unit Type to Cash Drawer, and set the Unit 1 and Unit 2 options to Document Bottom.

Note: If you want your cash drawer to open before the receipt starts to print, you can choose to set the Unit 1 and Unit 2 options to Document Top instead.

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Save the settings, and perform a quick test by clicking on Open Drawer on your Enter New Sale screen.

Your cash drawer should now be ready to go!

 

Configuring your Star TSP100 & TSP143 LAN Printers for iPad or Android tablet

The Star TSP100 & TSP143 LAN Printers offers retailers around the world an Ethernet solution for printing out fast and efficient receipts for customers around the world.

As a cost-effective solution for your printing needs, the TSP100 & TSP143 LAN printers, both connect seamlessly with your tablet, and is completely compatible with Hike POS.

Here, we’ll go through exactly how to connect your Star TSP100 & TSP143 LAN printer for tablet, but first you must ensure that you have:

  • Power Cable
  • Receipt Paper – 80mm receipt rolls. Load your receipt rolls by opening the latch on the top-right of the printer, place the roll inside, and pull some of the paper through before closing the lid.
  • Ethernet Cable

Note: These are the instructions for setting up your Star TSP100 LAN Printer. The Star TSP100 USB model is not compatible with tablets.

Note 2: The instructions are identical for both Star printers, but for the purposes of this article we will refer to the TSP100 LAN only, going forward. Also, the screenshots below are taken on an iPad, while the user interface is the same on an Android tablet.

To begin, ensure that you have plugged in the ethernet cable to your router, and have connected the other end to the receipt printer. The Ethernet port is located on the back left-hand side of the printer.

Also ensure that you have plugged the power cord into your printer and your (AC) power supply.

At this stage your printer should be connected to your network. Hold down the FEED button and turn the printer ON. This will print two receipt slips, with the second slip showing the printer’s IP address if successfully connected.

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Note: Your IP address will be different to the one listed in the picture above.

On your tablet, connect to the WiFi connection of your store.

Important: The key here is to ensure that your receipt printer and your tabletare connected onto the same internet network. This is so when you record a sale in Hike POS on your tablet, it will automatically print a receipt to your Star TSP143 printer

Open your Hike app, and draw up the menu by selecting Settings.

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Once selected, click on Hardware to enable your Printer activation.

Here you will find a list of your printers as well as the TSP100 printer. As it is not yet your primary printer, select Use in Hike?

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Note: Ignore the printers listed on the above screenshot, your Star TSP100 will be listed instead.

Once selected, you’ll be given a list of options from which to set-up your Star TSP100 LAB printer with Hike. You will be able to toggle each one ON or OFF as per your store’s requirements. Below we’ll go through these:

Primary Receipt Printer

Toggle this button ON, if you intend to use the Star TSP100 LAN printer as your first point of call for all your receipt printing.

Packing Slip / Kitchen Docket Printer

A Packing Slip or Kitchen Docket, is a receipt that the Star TSP100 LAN printer will print out with only the product name and quantity of the item sold. This is primarily used in cafes or food-truck businesses whereby a kitchen docket will be given to staff to make/prepare the order.

By toggling this ON, your Star TSP100 LAN printer will print the kitchen docket after it prints out the sales receipt.

Note: You can also assign a sepearate printer to print out your kitchen docket. Simply return to the Hardware screen, select the printer that you have connected, and toggle this option ON.

Number of Copies to Print For Each Sale

Select how many copies of the receipt will be printed after each sale.

Auto-Print After Sale

Toggling this button ON will automatically print a receipt after every sale, you will not need to select the option in the Enter Sale Screen on Hike.

Enable Auto-Open Cash Drawer

Toggling this button ON will automatically open the Cash Drawer after ever sale. This may be necessary in instances where you perform gift card sales or sales with coupons, and keep those cards in your cash drawer.

Auto-Open Cash Drawer on Cash Sales Only

Toggling this button ON will open the cash drawer only on Cash Sales.

Note: Enable Auto-Open Cash Drawer must be toggeled ON as well.

AllReceipt – Cloud Receipts

Toggling this button on, will enable Star Micronics’ AllReceipts function.

To find out more about AllReceipts click here

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Once you have finished choosing your options for how your Star TSP100 LAN will integrate with Hike, select the BACK button, to return to the Hardware Settings.

Now, you’ll see that Primary Printer is named next to your Star TSP100 LAN device. If you need to change any of the options you just selected, click on Primary Printer to return to that screen.

You can run a test sale to ensure that your set-up is succesful.

Troubleshooting Printer

If your printer is still not showing up in Hike Register as available printers, then it is highly likely that your tablet and your printer are not connected to the same network. To fix this, follow these additional steps:

  1. On your tablet go to Settings > Wi-Fi
  2. At the top, you’ll see a checkmark next to the connected Wi-Fi network.
  3. If this network is different to the router your printer is connected to, tap the blue “i” on the same line as that network.
  4. Tap Forget This Network.
  5. Now connect to the correct network and open HikePOS.

Go to Hike app and repeat the above steps from 1 to 4

Enabling CUPS Printer Interface for Mac

CUPS (formerly known as Common UNIX Printing System), is a network printing system that allows Mac OS devices to connect to various printers on a network, including Cash Drawers.

As the CUPS Web Interface may be disabled by default on your Mac, you will need to enable it in order to have your Thermal Receipt printers appear on the network.

To do this, you will first need to visit:

 http://localhost:631/printers/ 

A screen will then appear saying Web Interface is Disabled. An indication that CUPS has been disabled on your particular Mac device.

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To enable CUPS:

Select and copy ‘cupsctl WebInterface=yes’ from the page.

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Then, use the search box in the top-right hand corner of your screen, and search for Terminal.

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Once you are in Terminal, paste (Ctrl + V) in ‘cupsctl WebInterface=yes’ and hit Enter.

Now, once you go to  http://localhost:631/printers/ you will see your installed printers.

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To change the settings for your printer (or the cash drawer) click the desired printer.

How to find your Star Micronics Printer Driver?

Printer software, otherwise known as drivers, are essential for your PC to be able to communicate with your Star Micronics printers. Only once they have been installed, will you be able to print your receipt labels directly from Hike.

Whilst in most cases a CD-ROM will be included in the packaging of these thermal printers, and you will be able to install the driver directly from there, if you don’t have access to the CD there is an easy solution.

First you will need to visit the Star Micronics Support Database which can you do from this link:

http://www.starmicronics.com/support/manual.aspx?printerCode=TSP100

Here you will be able to search for exactly the type of printer you will be connecting to Hike, and download the driver.

Note: Here will be selecting a Star USB Thermal printer on Windows. 

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Using the drop-down boxes select the relevant fields for your thermal printer. Remember to indicate whether it is a USB or LAN printer, and whether it is on a Windows or Mac OS X operating system.

Once you have filled in the relevant fields, scroll down to the Manual section. Click on the Drivers tab to the left of Manual, where you’ll see a list of Recommended drivers and previous versions of the driver.

Select the first option in the Driver Backlog – futurePRNT V5.5 Lite - which will begin to download the file.

Note: Always select a Version of the futurePRNT software, i.e. do not download an app that does not have a ‘V’ in it.

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As this will download as a zipped file, right click on the folder (in your Downloads) and select EXTRACT ALL.

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You will then be asked to set a Destination for the newly created file. If you don’t specify a new location it will automatically set it at the same place it currently is. Click on Extract once you’re done.

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Once the extraction is completed, you can click on the file folder of the Thermal Printer. Double click on the file icon, not the zipped file.

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When opened, double-click on the Autorun icon – which should be displayed with a CD.

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This will then bring up the Installation screen for the driver, so that you can connect it to Hike. Click on Installation and then select I Accept once you have gone over the Thermal Printer’s License Agreement.

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Once you have agreed to it, the Install Shield Wizard will commence, guiding you through the installation of your Thermal Receipt Printer.

Click on Next to continue.

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You will then be prompted to give your Star Printer a User Name and Organization. Click Next to continue.

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From here you will be able to choose your set-up type. Select Typical for a normal installation of the printer, or select Custom if you want to specify exactly what files are installed.

We recommend using the Typical setting when installing. Click on Next to continue.

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Upon completion of your set-up type, you will be able to click on Install to start the installation. The installation may take some minutes.

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Once done, the Installation Wizard will inform you of the completion. Explaining that your printer has successful been installed.

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To check that your Star Micronics printer has been successfully installed, simply go to your Control Panel, select View Devices and Printers under Hardware and Printers, and in your Printers column, you should see your Star Thermal printer.

From here, you can select your Star Printer from your Print Preview page setting, when you go to print a receipt for a customer.

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Configuring your Epson TM-T88V for a Windows PC

The Epson TM-T88V is a highly reliable and easy to use POS printer that meets the strict ENERGYSTAR® guidelines set by the European Commission. This means that it is not only better for your budget, but it is also better for the environment.

Fully compatible with Hike, the Epson TM-T88V provides a fast and efficient receipt printing solution for all your retail needs, and best of all its fully compatible with Hike POS!

Here we’ll go through exactly how to connect your Epson TM-T88V printer for your Windows PC, but first you must ensure that you have:

  • Power Cable
  • Receipt Paper – 80mm receipt rolls. Load your receipt rolls by opening the latch on the top-right of the printer, place the roll inside, and pull some of the paper through before closing the lid.
  • Ethernet Cable
  • Cash Drawer (Optional)

Note: There are four steps to complete before you can successfully print receipts off your Epson printer:

  • DHCP Set-Up
  • Downloading your Epson TM-T88V Printer Driver
  • Installing your Epson TM-T88V Printer on a Windows PC

Printing a Receipt on Hike POS with Epson TM-T88V Printer

DHCP Set-Up

Unfortunately, Epson printers aren't configured to automatically connect to your network. Instead, you will need to change the network settings on your computer by configuring DHCP.

It can be a little bit daunting, particularly if you aren't that confident when it comes to technology. If you have a friend or family member who is, we recommend asking them to take a look for you, to ensure that you have set up DHCP correctly.

Once your DHCP is set up (and you are breathing a sigh of relief!), you will need to create a test receipt as this contains the IP address you will need later.

To get this, hold down the push button on the back of the printer for approximately 4 seconds. Then printer should come to life, printing out the network settings, with an IP address clearly listed up the top of the text.

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Note: If the IP address on the settings receipt says NONE, then your printer is not properly connected to the internet. Quickly check the cable connecting the printer and the router as it can sometimes come loose, and then try again.

Downloading your Epson TM-T88V Printer Driver

Printer software, otherwise known as drivers, are essential for your PC to be able to communicate with your Epson printer. Once it has been installed, you will be able to print receipts directly from Hike.

First you will need to visit the Epson website which can you do from this link:

https://download.epson-biz.com/modules/pos/index.php?page=prod&pcat=3&pid=36

Select Windows Printer Driver.

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Next, click on the Download Page on the latest files, and simply scroll down and click to confirm the download.

Note: You will see the download progressing in the left-hand corner of the window.

Once the download has finished, right-click on the file and select the option Extract All.76.png

Note: Your downloaded files will appear in your File Explorer. You can either select Downloads from the Explorer screen, or click on the arrow that appears at the bottom of your browser, once it has finished downloading, and select Show in Folder.

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Once you have extracted the file, a folder will automatically open. Double click on the install file, and follow the instructions.

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Installing your Epson TM-T88V Printer on a Windows PC

Once you have completed the installation of the driver, you will need to install the printer on your Windows PC so that it recognizes it.

Navigate to Program Files (x86) > EPSON > EPSON Advanced Printer Driver 5 > and select PrinterReg.

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Alternatively, you can just search for it on your computer by entering PrinterReg, using the Search Apps function.

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Once this is open, you will be taken to the printer setup screen, where you need to put in the following information:

Model: Choose Epson TM-T88V

Name: Type in your preferred name for your printer or leave it as the default option
Port Type: Set this to Ethernet
Port: Leave this as Auto Setup
IP Address: Here is where you will need the IP address which you saved earlier on. If you have lost it, you can simply repeat the procedure and run a test print to retrieve it.

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Once you have filled out the fields listed above, click Save Settings and another test receipt will print out to confirm that everything has been set up correctly.

Printing a Receipt on Hike POS with Epson TM-T88V Printer

Now that your Epson TM-T88V Printer has been added to your list of printer devices you can now print receipts on it.

Simply draw up a sale on your Enter New Sale screen, and conduct the payment transaction as you would do normally.

Once you have completed the transaction, you will be given the option to either Email or Print the customer a receipt. Select Print.

Note: You can also test a print by looking at your Sales History Tab in Hike POS, and Printing a previous receipt.

This will take you to the Print Preview screen. If the TM-T88V is not your default printer, select Change from the Destination field, and select the correct printer from the list.

Ensure also that you have:

  • Unticked Headers & Footers
  • Set Paper Size to 72mm – 2000mm
  • Set Margins as None.

Note: If you set your paper size to 72mm – 2000mm without disabling headers and footers, the printer will not auto-cut the main receipt.

When done, print out a receipt to check whether it’s to your liking. Of course, if you want to change your receipt template, you can do so on Hike POS as well.

Setting up your Cash Drawer

Once you have your printer connected with Hike POS, you may also want to link up a cash drawer. The cash drawer will connect to your receipt printer, and will be triggered to open when you finish a cash or check sale, while the receipt is being printed.

Tip: You can manually open the cash drawer by clicking on Open Drawer on the Enter New Sale screen.

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To connect the cash drawer, plug in the RJ12 connector cable (it looks like a phone line) from the cash drawer into the Epson TM-T88V

Following this, go to Devices and Printers from your Control Panel.

Right-click on your receipt printer, select Printing Preferences and then Peripherals.

Once in here, change the peripheral unit type to Cash Drawer.

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Now you will need to select End of Document and click Open on both Cash Drawer #1 and Cash Drawer #2.

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Apply these settings, and test it out by performing a test sale.

Once completed, your Cash Drawer and Epson TM-T88V should be ready to go!


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