Hike allows your staff to refund/exchange sales which were previously processed in a different outlet. The feature is supported on a PC/Mac/iPad. First, you will need to activate the feature in the general rules under Store setup >>> General, as shown in the image below. If you are using Hike on your iPad, please navigate to Settings >>> General settings, and click on "Data Sync". Also, you will need to make sure the user doing the refund has the permission to refund and the accessibility to the outlet where the sale was processed. Please check how to manage the user permission here
Please tick the highlighted option in general rule under Settings >>> General settings
After you activate the feature, you will have an additional dropdown list on the page of Sales history where you can choose the sales processed in which outlets to display, as shown in the images below.
The sales history in Chrome on a PC/Mac
The sales history in Hike App on an iPad
The refund and exchange process remains the same. If you are unsure of how to do it, please have a read of How to Refund a Completed Sale
, or Exchange A Completed Sale
. You can either search for the invoice with the help of the search box and filters, or scan the barcode on the receipt. Please note, after clicking on refund/exchange, Hike will pop up a window to ask for confirmation if the sale was processed in a different outlet.
The alert message you got when processing a refund/exchange in a different outlet
After completing the refund/exchange, the inventory and cash register of the outlet processing the refund/exchange will get updated accordingly.
To make your data easier to understand, Hike breaks down all the sales activities into these key reports. All sales reports share the same fields below. Outlet As with any report, choose the outlet you wish to see from the drop-down list. You can ...
Sales History Overview
The sales history is a feature that allows you to see and access all the transactions that you have made with your point of sale system. You can use the sales history overview to find: • Filter and search for a specific sale by date, number, source, ...
Completing Sales in Hike
Creating and actioning sales in your point-of-sale system is just one part of the process. The other, is completing them once they have been finalized, either by the customer or the retailer. Such sales orders that need to be fulfilled at a time, ...
Exchange A Completed Sale on PC/Mac
If your customer would like to exchange what he bought with a new product, you could perform the exchange action on the page Point of Sale >>> Sales history. The instructions below show you how to perform the exchange on a computer. First, you would ...
Completing Sales on Hike’s iPad POS
With Hike’s iPad app, retailers can not only create action sale orders but also process incomplete sales once they have been finalized. Such sales orders that need to be fulfilled at a time, later than when they were first created, include: ...