Refund Or Exchange Sales Processed In A Different Outlet

Refund Or Exchange Sales Processed In A Different Outlet

Hike allows your staff to refund/exchange sales which were previously processed in a different outlet. The feature is supported on a PC/Mac/iPad. First, you will need to activate the feature in the general rules under Store setup >>> General, as shown in the image below. If you are using Hike on your iPad, please navigate to Settings >>> General settings, and click on "Data Sync". Also, you will need to make sure the user doing the refund has the permission to refund and the accessibility to the outlet where the sale was processed. Please check how to manage the user permission here.

Please tick the highlighted option in general rule under Settings >>> General settings

After you activate the feature, you will have an additional dropdown list on the page of Sales history where you can choose the sales processed in which outlets to display, as shown in the images below.

The sales history in Chrome on a PC/Mac

The sales history in Hike App on an iPad

The refund and exchange process remains the same. If you are unsure of how to do it, please have a read of How to Refund a Completed Sale, or Exchange A Completed Sale. You can either search for the invoice with the help of the search box and filters, or scan the barcode on the receipt. Please note, after clicking on refund/exchange, Hike will pop up a window to ask for confirmation if the sale was processed in a different outlet.

The alert message you got when processing a refund/exchange in a different outlet

After completing the refund/exchange, the inventory and cash register of the outlet processing the refund/exchange will get updated accordingly.

    • Related Articles

    • Sales Report

      To make your data easier to understand, Hike breaks down all the sales activities into these key reports. All sales reports share the same fields below. Outlet As with any report, choose the outlet you wish to see from the drop-down list. You can ...
    • Exchange A Completed Sale on PC/Mac

      If your customer would like to exchange what he bought with a new product, you could perform the exchange action on the page Point of Sale >>> Sales history. The instructions below show you how to perform the exchange on a computer. First, you would ...
    • Completing Sales in Hike

      Creating and actioning sales in your point-of-sale system is just one part of the process. The other, is completing them once they have been finalized, either by the customer or the retailer. Such sales orders that need to be fulfilled at a time, ...
    • Exchange A Completed Sale on iPad/Android Tablet

      If your customer would like to exchange what he bought with a new product, you could perform the exchange action from sales history. The instructions below explain how to do it on an iPad or Android tablet.  The screenshots below are taken on an ...
    • Completing Sales on Hike’s iPad POS

      With Hike’s iPad app, retailers can not only create and action sale orders, but also process incomplete sales once they have been finalized. Such sales orders that need to be fulfilled at a time, later then when they were first created, include: ...