Refund Customers With Store Credits

Refund Customers With Store Credits

You can only refund an order with store credits if a customer has been added to it.
First, please navigate to Point of Sale >>> Sales history, and locate the sale with the help of the search box, the order fulfilment status and the date range.


Second, you can click on the sale and then the "REFUND" button on the page slid out. Hike will lead you to the page to finish the refund.

Third, click on the green "REFUND" button, which will open the payment page.
Last, you can click on the "STORE CREDIT" button to finish the refunding process.

    • Related Articles

    • Issue Store Credits Manually

      Store credits can be used as a type of payment for sales. The feature is available in the Plus plan only. Hike allows you to issue store credits to your customers manually or by refunding. This article is about how to issue store credits manually. ...

    • Configuring your Store Settings

      Once you have signed up to Hike and entered in your store details, the first thing you’ll want to do is configure your store settings. This means, going through the various settings as set by Hike, to get your store ready. This includes things such ...

    • How to Refund a Completed Sale

      This article is duplicated from the Sales history > How to refund a completed sale guide . These steps will refund a completed sale. You would follow these steps if the customer was returning an item or getting a refund. If you had made an error ...

    • Customers Report

      To make your data easier to understand, Hike breaks down all the activity to these key reports. All reports share the same fields below. Find... As per all reports, choose the outlet you wish to see from the Find... drop down menu. Date range Click ...

    • FAQ on Integration with BigCommerce - Customers

      Hike allows you to set up the integration with BigCommerce. Regarding how to set it up, please refer to How to integrate BigCommerce with Hike. In this article, we will answer some of the questions frequently asked about syncing customer data between ...