Refund Customers With Store Credits
You can only refund an order with store credits if a customer has been added to it.
First, please navigate to Point of Sale >>> Sales history, and locate the sale with the help of the search box, the order fulfilment status and the date range.
Second, you can click on the sale and then the "REFUND" button on the page slid out. Hike will lead you to the page to finish the refund.
Third, click on the green "REFUND" button, which will open the payment page.
Last, you can click on the "STORE CREDIT" button to finish the refunding process.
Issue Store Credits Manually
Store credits can be used as a type of payment for sales. The feature of store credits is not available in the start-up plan. It is available in the one-store and multi-store plans. Hike allows you to issue store credits to your customers manually or ...
How to Refund a Completed Sale
This article duplicated from the Sales history > How to refund a completed sale guide . These steps will refund a completed sale. You would follow these steps if the customer was returning an item or getting a refund. If you had made an error ...
FAQ on Integration with BigCommerce - Customers
Hike allows you to set up the integration with BigCommerce. Regarding how to set it up, please refer to How to integrate BigCommerce with Hike. In this article, we will answer some of the questions frequently asked about syncing customer data between ...
Adding Customers & Customer Groups in Hike
Your customers are the lifeblood of your store, and as such they should be treated like your most valued assets. One way in which to ensure that, is to have a built-in customer database within your point-of-sale that allows you to manage, all ...
Configuring your Store Settings
Once you have signed up to Hike and entered in your store details, the first thing you’ll want to do is configure your store settings. This means, going through the various settings as set by Hike, to get your store ready. This includes things such ...