1. How can I sell consignment items through Hike?
> There are 2 ways you can do this. You can either create a product type called Consignment and assign the relevant products the this category. Or you can create a product Tag called consignment and assign the tag to the relevant products. This allows you to filter these items on the product page.
2. Will my discount offers sync over to my e-commerce platform?
> No, the discount offer doesn't sync with any eCommerce platforms.
3. Can I delete products in bulk without having to purge them?
> Yes you can. Simply use the tick box option in the column and select all the products you need. The use the actions button next to the tick box to delete in bulk.
4. I want to sell 3 of my products as a bundle, can I do this?
> Yes, you can create composite product and sell products in bundle (please find link below on how to create composite products in Hike).
5. Can I have 2 discount offers at the same time for 1 product?
> No, a product can only have 1 active discount applied at a time.
6. What's the easiest way I can import products from my old POS into Hike?
> We
allow imports via excel. We have a template which you can download,
populate with your product data and import the same in Hike.
7. What happens if I am importing products into Hike, but I only have a few columns of data?
> Nothing, the import works as normal as long as there's at least 1 product to import.
8. Do you offer an expiry date feature in Hike?
> We
do not cater exactly for expiry date although some of our client use
tags associated with a product as a way to narrow down their stock. For
example, you can create a product (example : ABC) with tag "May 2022"
which could be your expiry date. You can filter product and associated
inventory with tag to review your database.
9. Does your gift card feature integrate with my e-commerce platform?
> Not at the moment - gift cards do not sync to any integrations.
10. Why is there a reverse manual adjustment in the product history of a particular product?
> This
happens usually when the Products Page and the Purchase Order page are
opened in 2 different browser tabs. For instance, you have opened a
purchase order
PO #123 in 1 tab and are looking at the 'Sample Product' product
page on another tab. Now, you go ahead and receive the PO and the
inventory count gets
updated and then you finally save the product page as well. Since
the count on this page has not been updated the server treats this as a
manual adjustment and
creates a reverse entry in your inventory when you click on Save.
Regarding this, I will advise you to not keep the products page open
whenever you're receiving the
PO. If you must, then at least make sure that you do not click on
the Save button on the page. That would just send a request to the
server to manually adjust the
Inventory count again.
11. When editing a product sheet to import, what's the difference between [Store Location]_Stock [Store Location]_Stock on hand?
> [Store Location]_Stock is equivalent to Available stock and [Store Location]_Stock on hand is equivalent to On-Hand stock.
12. can you do a bulk import from excel for the unit of measure set up?
> Go to Products >>> Products >>> Import >>> Click on the Arrow next to Import Button and Click on Import Unit of Measure.
13. How to set two different prices for a product for two different outlets in Hike?
> You need to disable the 'same pricing for all outlets' option on the products page to allow different pricing for each outlet. Once this option is turned off, you can set unique prices for all outlets.
14. Is there anyway you can bring back a purchase order that has been deleted?
> There is no way to bring back a purchase order once that has been deleted. Please follow Inventory>>My inventory and from there you can adjust the available quantity of the products and save it.