How to Set Up and Manage Age Verification for Restricted Products in Hike
Some products require customers to provide age verification before purchase due
to legal or business policies. This guide explains how to enable the age
verification feature, manage bulk uploads, review uploaded documents, and
handle the process during a sale.
Steps to
Enable Age Verification for Individual Products:
- Navigate to the Product
Page of the item requiring age verification.
- Tick the checkbox labeled:
'Age or ID verification is required when selling'
This ensures customers must verify their age by submitting a document
before proceeding with the purchase.
Bulk Product
Uploads:
- If you're uploading products
in bulk using an Excel file, enter the value True in the column
titled:
'Age verification needed for buy this product'
- This will automatically
apply the age verification requirement to the relevant products during the
upload process.
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Processing
a Sale with Age Verification:
- Add the restricted product
to the customer's cart.
- When prompted, ask the
customer to submit the required age verification document.
- The POS system will display
an Upload eligibility proof option for the customer to provide the necessary document
(e.g., an ID card or other age-proof). Next, click on Yes button.
- Once the document is
uploaded, manually verify the details.
- Upon successful
verification, proceed to finalize the sale by completing the billing and
payment process.
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Checking
Uploaded Documents:
- Navigate to the Sales
History section of the POS system to review any uploaded age
verification documents.
- This section provides easy
access to all submitted images for verification, along with corresponding
sales details.
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