How to Manage WooCommerce - Error Log

How to Manage WooCommerce - Error Log

If you want to know how to manage WooCommerce in Hike, you’re in the right place. 

INTEGRATIONS - ERROR LOG

This section will be relevant if you ever wish to investigate any issues with your data syncing between Hike and WooCommerce. This may be required if there was a sync error, that you now wish to correct.

Having already activated your WooCommerce account, you will find the Error log link right beside the MANAGE button.


ERROR LOG

You would then be seeing the below screen.


This page provides a report of all errors that occurred. Please choose the date range of what time frame you wish to view the logs.

The table goes on to provide the following information

  • Entity

    What type of information the sync was about, e.g. Customer?

  • #

    The reference ID of the sync log.

  • Name in Hike

    The reference ID of the data entry in Hike. For example, it will be the email if it's a customer.

  • Name in WooCommerce

    The reference ID of the data entry in WooCommerce. For example, it will be the email if it's a customer.

  • Sync Status

    Mostly, it would be failed.
  1. Reason 
    Why the error occurred.

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