How to Manage BigCommerce - Error Log

How to Manage BigCommerce - Error Log

If you want to know how to connect BigCommerce to Hike, you’re in the right place.

In this article, we will go over the steps to manage your BigCommerce account with your Hike account.

INTEGRATIONS - ERROR LOG

This section will be relevant if you ever wish to investigate any issues with your data syncing between Hike and BigCommerce. This may be required if there was a sync error, that you now wish to correct.

Having already activated your BigCommerce account, you will find the MANAGE button to the right.

Click on the MANAGE button to reveal the drop down list. Choose ERROR LOG from the list to proceed.

BigCommerce-Menu750.png

ERROR LOG

Having clicked on ERROR LOG from the MANAGE drop down menu, you would now be seeing the below screen.

BigCommerce-Menu-Error-Log750.png

This page provides a report of all sync activity with BigCommerce, and details of any error that occurred

The table goes on to provide the following information

  • Entity

    The type of entry, ie invoice, Purchase Order
  • #

    The reference number of the transaction
  • Name in Hike

    Email of Hike connection
  • Name in Connector

    Email of BigCommerce connection
  • Sync Status

    Success or otherwise of the sync
  • Reason

    Short description of the action, or the error message
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