Hike allows you to control when the Delivery Docket can be printed for LayBy sales.

Previously, sales agents could print the Delivery Docket even when a LayBy sale had an outstanding balance. This could create confusion for the dispatch team, as they might not know whether the customer had completed the payment before releasing the stock.

To prevent this, Hike has introduced a new setting called "Hide delivery docket until the sale is fully paid".

When this setting is enabled, the Delivery Docket option will only become available once the outstanding balance of the LayBy sale is zero.

How to Enable the Setting

To enable this feature, follow these steps:

1. Log in to your Hike account.
2. Navigate to Store Setup>>General settings.
3. Go to the relevant settings section where the Delivery Docket configuration is available.
4. Locate the setting "Hide delivery docket until the sale is fully paid".
5. Enable the setting.
6. Save the changes.
   

How Does This Feature Work?

Once the setting is enabled, Hike checks the outstanding balance of the LayBy sale before making the Delivery Docket option available.

• When the outstanding balance is greater than zero: The Delivery Docket option will remain hidden and cannot be printed.
• When the outstanding balance is zero: The Delivery Docket option will become available, allowing the user to print it.

Example

Consider a LayBy sale with a total value of $1,000.

Important Notes

• The setting is disabled by default.
• You must enable the setting to apply this restriction.
• The restriction applies to LayBy sales.
• The Delivery Docket becomes available only after the sale has been fully paid.
• If any outstanding amount remains, the Delivery Docket option will not be displayed.

This feature helps businesses prevent the premature release of stock and ensures that the Dispatch team can process fully paid LayBy orders with greater confidence.

If you have any questions or need further assistance, please contact the Hike Support Team.