How to create a ticket from your Hike store

How to create a ticket from your Hike store

You have the option to create a ticket and view updates on tickets from your Hike store. You can create a ticket if you wish to know something about our product, or if you are facing a technical issue, you wish to share your suggestions for new features. We are here to assist you 24X7.

       Steps to create a ticket from the account:

On the top right side of the home page, click on the ‘Need help?’ section. Next, click on ‘Submit a ticket’.

Select the reason ‘Issue/Problem’ or 'New Feature request' based on your requirement and enter the title of the ticket, add a detailed description of your concern, and add attachments like screenshots or images describing your concern.

Click on the Submit button. We will respond to you on your registered email address as soon as possible.

You can check the update on a ticket from the bottom of the same page. It would show open and closed tickets. Once your concern is resolved, it will show ‘Resolved’ beside the ticket number.

If you are looking to request to add a new feature to our platform, you can select ‘New feature request’ for Reason while creating a ticket.

We hope this will help with the overall customer experience.

    • Related Articles

    • Configuring your Store Settings

      Once you have signed up to Hike and entered your store details, the first thing you’ll want to do is configure your store settings. This means, going through the various settings as set by Hike, to get your store ready. This includes things such as ...
    • Video Tutorials - Getting started with Hike and setting your Store up

      Getting Started with Hike: This video includes a brief introduction to what you can do in Hike, how to book a free consultation or a training webinar, and how to create a free trial account in Hike. Process a Quick Sale: This video explains how to ...
    • Welcome to Hike!

      Welcome to Hike! Hello and welcome to Hike POS! We’re glad to have you on board and hope you find our support portal easy to use and able to answer your burning questions. Of course, if you have any questions that you can’t find an answer to here, ...
    • Issue Store Credits Manually

      Store credits can be used as a type of payment for sales. The feature is available in the Plus plan only. Hike allows you to issue store credits to your customers manually or by refunding. This article is about how to issue store credits manually. ...
    • How to configure Hike with Afterpay Barcode/QR

      The Afterpay integration is supported on PC, Mac, iPad and Android tablets and is required for Afterpay's barcode/QR solution. This integration is supported in Australia and New Zealand. The instructions below is suitable for PC and Mac users. ...