How to create a ticket from your Hike store

How to create a ticket from your Hike store

You have option to create ticket and view update on tickets from your Hike store. You can create ticket if you wish to know something about our product, or if you are facing          technical issue, you wish to share your suggestions for new features. We are here to assist you 24X7 .

       Steps to create ticket from account:

On top right side of the home page, click on ‘Need help?’ section. Next click on ‘Submit a ticket’.

Select the reason ‘Issue/Problem’ or 'New Feature request' based on your requirement and enter title of ticket, add detailed description of your concern and add attachments like screenshot or image describing your concern.

Click on Submit button. We will respond to you on your registered email address as soon as possible.

You can check the update on ticket from bottom of same page. It would show open and closed tickets. Once your concern is resolved, it would show ‘Resolved’ besides ticket number.

If you are looking to request for adding a new feature to our platform, you can select ‘New feature request’ for Reason while creating ticket.

We hope this will help with overall customer experience.

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