How to create a ticket from your Hike store
You have the option to create a ticket and view updates on tickets from your Hike store. You
can create a ticket if you wish to know something about our product, or if you
are facing a technical issue, you wish to share your suggestions for new
features. We are here to assist you 24X7.
Steps to
create a ticket from the account:
On the top right side of the home page,
click on the ‘Need help?’ section. Next, click on ‘Submit a ticket’.
Select the reason ‘Issue/Problem’ or 'New Feature request' based on your requirement and enter the title of the ticket, add a detailed description of your concern, and add
attachments like screenshots or images describing your concern.
Click on the Submit button. We will respond
to you at your registered email address as soon as possible.
You can check the update on a ticket from the bottom of the same page. It would show open and closed tickets. Once your concern is resolved, it will show ‘Resolved’ beside the ticket number.
You can click on Ticket title and see the comments added by you and the Hike team about this ticket.
You can also check the User name from the store who created this ticket.
Simply click on Send your feedback/query /reply to share it with the technical team.
If you are looking to request to add a new feature to our platform, you can select ‘New feature request’ for Reason while creating a ticket.
For the feature request, we request that you add the maximum details from your end to expedite the feature review. You must add a Business case when raising a feature request. The business case could be a real-life example of how this feature will help you with your business, with examples.
You can also check the name of the user who created this ticket from your store to avoid duplication and provide training and support if required.
We hope this will help with the overall customer experience.