How to Configure Hike with Windcave

How to Configure Hike with Windcave

You can easily configure the integration between Hike and Windcave EFTPOS machines. As of now, the payment type is available in Australia, New Zealand, US, Canada, EU and UK. If you would like to check whether your bank is supported, please refer to here. Before you start the process, please make sure your terminal is connected to the Internet. The terminal supported is Ingenico IPP 350 and Move/5000. Please note, Hike only supports the terminals via the internet, not USB. 

Now, the Windave integration is available on PC, Mac and iPad only. To configure it for your iPad, please first go through the configuration steps on a computer. Then, go to Settings > General settings in the iPad app and click on the button Data Sync.

The instructions below are about configuring a Windcave terminal with a browser.

Configure with Windcave

  1. Login into hike store using your store URL (i.e. storename.hikeup.com)
  2. Go to Store setup ->Payment types -> Add new payment type -> enter the payment name -> select Windcave as payment type -> click “Save"

  3. Once the above payment type created, you will see it listed on the payment type page in Hike click on the red text "configuration required" -> it will direct you to the below page. You will need to enter your credentials provided by the Windave team.

  4. Once entered, click on the "CONFIGURE" button on the top-right of your screen. Once configured, it will show blue text "Configured" and you are ready to go:)

  5. If you have multiple Windcave devices and would like to use them on each register, you can repeat from step 2 by creating other Clearent payment types. Please make sure you give different payment name so you can differentiate them. For the convenience of the user, we suggest only allocating this payment type to the registers that will use Windave by selecting available outlet and register like below then repeat step 3 and 4 to configure: 

Process payment with Windcave

  1. Once Windcave has been configured, go to the process sell page from “Point of Sale -> Process sale”. Add item(s) into the cart and click on the PAY button. A page will slide out for you to choose the payment type.

  2. Once clicking on Windcave, it will send the amount to your terminal to make the payment. Please follow the instruction on the terminal to complete the transaction.
  3. After completing it, you will get your receipt printer to print the invoice receipt, the customer copy of the payment receipt, and the merchant one.

Process refund with Windcave

  1. To process refund, please go to “Point of Sale -> Sale history”. Click on the sale and you will see the sale details. Click on the REFUND button to make a refund request. It will redirect you to the process sales page where you can refund the sale.

  2. Similarly to the steps to process a sale, click on REFUND at the bottom of the cart and finishes the refund in the window sliding out.

Troubleshooting

If you have any trouble with configuring the terminal or the payment amount is not sent to the terminal when you click on the payment type, we would recommend you contact the Windcave support team for troubleshooting. Here's the support contact of Windcave. Before you reach them for support, please perform the following self-troubleshooting steps on the terminal, of which the results can be used for the Windcave support team to understand what might be the case.
  1. Menu > Logon. Please check whether it's accepted or declined.
  2. Menu > Purchase. Please run a manual transaction to see whether the terminal itself is working or not.

Banks and payment services supported by Windcave

  1. Australia: Windcave, Fiserv, ANZ
  2. New Zealand: Windcave, ASB, Westpac, Kiwibank, ANZ, BNZ
  3. US: Windcave, Elavon, Chase, fiserv, TSYS, Heartland, Vantiv/Worldpay
  4. Canada: Global Pay, Windcave, Elavon, Chase, Moneris
  5. EU: Windcave, Elavon
  6. UK: Windcave, AIB, Elavon, Lloyds, Global Payments, Fiserv, Barclays, Worldpay


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