How to configure Hike with Verifone - New Zealand

How to configure Hike with Verifone - New Zealand

Hike supports the integration with Verifone on PC, Mac, iPad and Android tablet. The integration is supported in New Zealand. You can easily configure the integration between Hike and Verifone. The supported models are Verifone VX 820 DUET, Verifone VX 520C, Verifone VX 690, Verifone VX 520/820 Two-Piece, and Verifone VX 680.

The latest device Verifone T650P is also supported with Hike. Please make sure this device is set up for the “Vcloud” interface.

Before you start the process, please make sure your terminal and the device you use to login to Hike are connected to the same Internet.

If you want to use it on your tablet, you should first complete the configuration on your computer. Then, please navigate to Settings -> General settings, and click on "Data Sync". After the data sync process is completed, you should be able to use Verifone with it.

If you need support regarding the terminal itself or would like to talk to the support team of Verifone directly, please contact the 24/7 line: 0800338767, option 2.

New payment type setup in Hike 

  1. Login into Hike store 
  2. Go to Store setup ->Payment types -> Add new payment type -> enter the payment name -> select "Verifone–Vcloud" as payment type -> click “Save"

  3. Once above payment type created, you will see it listed in the payment type page in Hike click on the red text "configuration required" -> it will direct you to below page. You will need to enter your terminal number which normally showing on a label attached at the back of your terminal.
  4. Once entered, click on "PAIR" button on top-right of your screen. Once configured, it will show blue text "Configured" and you are ready to go:)

  5. If you have multiple VeriFone devices and would like to use them on each register, you can repeat from step 2 by creating other VeriFone, make sure you give different payment name so you can differentiate them. For the convenience of the user, we suggest only allocate this payment type to the registers that will use VeriFone by selecting available outlet and register like below then repeat step 3 and 4 to configure:

Process payment with VeriFone

  1. Once VeriFone has been configured go the process sell page from “Point of Sale -> Process sale”. Add item(s) into cart and click on the pay button it will open slider.

  2. Once select the VeriFone option, it send update to your terminal to swipe/insert card, please follow instruction from the terminal to complete the transaction.

Process refund with VeriFone 

You can only refund to VeriFone on the same invoice with exact amount paid via VeriFone. For example, the total for a sale was $100, $2 paid via VeriFone and $98 paid by cash. When you refund via VeriFone it will only allow to refund less than or equal to $2.

To process refund please go to “Point of Sale -> Sale history”. Click on “Refund” link to make refund request which will redirect you to process sell page to refund the sale

Click on “Refund” will open slider to process with it by following instruction on your device.


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