Hike supports the integration with NAB on PC, Mac, iPad and Android tablets. The integration is supported in the US region. You can easily configure the integration of payments between Hike and North American Bancard. The terminal supported is Pax S300. Before you start the process, please make sure your terminal and the device you use to login to Hike are connected to the same Internet connection.
Note: The NAB integration is supported via the eConduit (Blackline) gateway. Please contact our sales team before ordering the terminal from NAB. Otherwise, the terminal may not work correctly with Hike.
The instructions below is suitable for Hike users on PC and Mac devices.
If you want to use the NAB integration on your tablet, you should first complete the configuration on your PC/Mac computer. After this is completed, please go to your Hike app on your tablet and navigate to Settings -> General settings, and click on "Data Sync". After the data sync process is completed, you should be able to use the NAB payment type with your tablet.
Configure with NAB
- Login into hike store using your store URL (i.e. storename.hikeup.com)
Go to Store setup ->Payment types -> Add new payment type -> enter the payment name -> select NAB as payment type -> click “Save"
- Once above payment type created, you will see it listed in the payment type page in Hike click on the red text "configuration required" -> it will direct you to below page.You will need to enter your terminal serial number which normally showing on a label attached at the back of your terminal
- Once entered, click on "PAIR" button on top-right of your screen. Once configured, it will show blue text "Configured" and you are ready to go:)
If you have multiple NAB devices and would like to use them on each register, you can repeat from step 2 by creating other NAB, make sure you give different payment name so you can differentiate them. For the convenience of the user, we suggest only allocate this payment type to the registers that will use NAB by selecting available outlet and register like below then repeat step 3 and 4 to configure:
Process payment with NAB
- Once NAB has been configured go the process sell page from “Point of Sale -> Process sale”. Add item(s) into cart and click on the pay button it will open slider.
Once select the NAB option, it send update to your terminal to swipe/insert card, please follow instruction from the terminal to complete the transaction.
Process refund with NAB
You can only refund to NAB on the same invoice with exact amount paid via NAB. For example, the total for a sale was $100, $2 paid via NAB and $98 paid by cash. When you refund via NAB it will only allow to refund less than or equal to $2.
To process refund please go to “Point of Sale -> Sale history”. Click on “Refund” link to make refund request which will redirect you to process sell page to refund the sale
Click on “Refund” will open slider to process with it by following instruction on your device.
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