Exchange A Completed Sale on iPad/Android Tablet

If your customer would like to exchange what he bought with a new product, you could perform the exchange action from sales history. The instructions below explain how to do it on an iPad or Android tablet. 

The screenshots below are taken on an iPad, while the interface looks the same on an Android tablet.

First, please visit Sales history, and locate the order with the help of the search bar and filters.

Then, click on the invoice and a window of the invoice details will slide out, on which you get the Exchange button.

The button will direct you to the POS screen, where you can add the new item. Hike will calculate the difference between the prices and let you know whether you should refund or pay the difference. Also, you can choose whether to return the inventory back on the screen.

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