In Hike, you can customise the loyalty points rewarded at the product level.
When will I use this feature?
Based on the feedback from our clients, you may need it in the following scenarios.
- You would like to encourage the sales of a product, so you will reward more loyalty points to your customers when they buy it.
- You would like to exclude a product from the loyalty program.
How to customise it?
Please navigate to Products >>> Products, and click on the product of which the loyalty points you want to customise. The field to customise loyalty points is under the Season field on the right of the page.
The default value is 0, which means that the loyalty points will be rewarded based on the settings on the Loyalty points page, which is under Store setup.
You can enter positive values if you want to reward more loyalty points when customers buy this product, or negative values if you want to reward fewer.
After clicking on "SAVE", please navigate to Point of Sale >>> Cash register and click on "REFRESH DATA". Then, it will be applied.
If you would like to customise loyalty points for products in bulk, please export the products, change the value of the "Loyalty" column, and import it back. Please refer to Importing Products via Excel Files
. You will still need to perform "REFRESH DATA" after the import is completed.
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