The Star TSP100 LAN printer offers retailers around the world an Ethernet solution for printing out fast and efficient receipts for customers.
As a cost-effective solution for your printing needs, the TSP100 connects to your Windows PC (or laptop) using a LAN ethernet cable, and is completely compatible with your Hike POS.
The Star TSP100 LAN Windows printer is the best-selling printer across the globe, and is the first software-driven thermal POS receipt printer, to provide immediate plug and play application.
Here, we’ll go through exactly how to connect your Star TSP100 LAN printer to Windows, but first you must ensure that you have:
Before we begin to install the drivers required to setup your TSP100 printer with Windows computers, we’ll need to first test out the printer and the receipts.
You can perform a hardware self-test on your printer by:
This process will print out two test receipts.
Look at the second receipt that was printed out, and look at the bottom where it says Current IP Parameters Status.
Ensure that you hang on to this page, or make a note of the IP Address, as you will need it later.
Note: Your IP address will be different to the one listed in the picture above.
Next, you will need to download the latest printer drivers for your Windows computer. These drivers are software, designed to help the Star TSP100 LAN printer working correctly on your computer.
First you will need to visit the Star Micronics Support Database which can you do from this link:
Search for the Printer Driver from the settings as below:
Once you have filled in the relevant fields, scroll down to the Manual section. Click on the Drivers tab to the left of Manual, where you’ll see a list of Recommended drivers and previous versions of the driver.
Select the Recommended driver futurePRNT V6.0 Lite - which will begin to download the file.
Once this download has been completed, open the file and extract it. You can do this by going to your Downloads folder, right-clicking on the file and selecting Extract All.
Note: Your downloaded files will appear in your Downloads folder in File Explorer. You can either select Downloads from the File Explorer screen, or click on the arrow that appears at the bottom of your browser, once it has finished downloading, and select Show in Folder.
Once you have extracted the file, a folder will open. Double-click on Autorun, and follow the on-screen installation guide instructions.
Once you have completed the installation of the driver, you will need to install the printer on Windows. This process can be somewhat complicated, so ensure you take care in performing the various steps.
Navigate to Program Files (x86) > Star Micronics > Star TSP100 (which will be a dated folder) > and select Ethernet Setting.
As this is quite far down, it may be easier just to search for it instead. If you have Windows 8 or above, simply select the search bar at the top-right hand corner of the sidebar, and type Ethernet Setting.
If you have Windows 7 instead, navigate to the bottom-left corner of the screen and click on the Windows Start icon. This will prompt a menu to pop-up that contains a search bar at the bottom. You will then see the following icon appear, and clicking this will open the Ethernet Setup page, where you’ll be able to install the printer.
Once you have the Ethernet Settings opened, you will need to select Search LAN for TSP100 LAN.
Once you see the Star TSP100 LAN on the list, confirm that the IP address matches the IP address on the printed test receipt, that you printed earlier on.
From there, you will need to click Add Printer Queue.
At this time a warning message may appear, like the one seen below.
If you receive this message it means that your IP address is not fixed, and may potentially change in the future. When this happens, your printer may become disconnected, and you will need to set-up your Star TSP100 LAN printer again in the future.
Hike POS strongly recommends that you contact your local IT technician to get a static IP address. Until that point comes however, you can click YES to proceed with the installation and start using your printer immediately.
When that has been completed, a new pop-up box will appear asking you to specify the queue and the port names of your new printer.
Leave the port name unchanged, but if you would like your printer to be called something specific, then feel free to do so.
Once you’re happy with the settings, TICK the checkbox Perform Test Printing and select Complete.
Your printer should now be set-up and ready to start printing receipts for your customers on Hike POS!
Now that your Star TSP100 LAN Printer has been added to your list of printer devices you can now print receipts on it.
Simply draw up a sale on your Enter New Sale screen, and conduct the payment transaction as you would do normally.
Once you have completed the transaction, you will be given the option to either Email or Print the customer a receipt. Select Print.
Note: You can also test a print by looking at your Sales History tab in Hike POS, and printing a previous receipt.
This will take you to the Print Preview screen. If the Star Printer that you’re using is not your default printer, select Change from the Destination field, and select the correct printer from the list.
Ensure also that you have:
Note: If you set your paper size to 72mm – 2000mm without disabling headers and footers, the printer will not auto-cut the main receipt.
When completed, print out a receipt to check whether it’s to your liking. Of course, if you want to change your receipt template, you can do so on Hike POS as well.
Once you have your printer connected with Hike POS, you may also want to link up a cash drawer. The cash drawer will connect to your receipt printer, and will be triggered to open when you finish a cash or check sale, while the receipt is being printed.
Tip: You can manually open the cash drawer by clicking on Open Drawer on the Enter New Sale screen.
To connect the cash drawer, plug in the RJ12 connector cable (it looks like a phone line) from the cash drawer into the receipt printer.
Following this, go to Devices and Printers from your Control Panel.
Right-click on your receipt printer, select Printer Properties and then Device Settings.
From here, you will need to change the Peripheral Unit Type to Cash Drawer, and set the Unit 1 and Unit 2 options to Document Bottom.
Note: If you want your cash drawer to open before the receipt starts to print, you can choose to set the Unit 1 and Unit 2 options to Document Top instead.
Save the settings, and perform a quick test by clicking on Open Drawer on your Enter New Sale screen.
Your cash drawer should now be ready to go!