The My Account section allows you to manage the administration of your Hike account.
This also includes editing your account subscription, which is always paid in advance.
You can upgrade or downgrade your subscription plan* at any time, and your new subscription fee will adjust to take into account any amount already paid. For instance, if you are halfway through the month, and change your plan, your new plan will be reduced by the half-month fee you have already paid or will be credited for the next payment.
As you will see, there are significant changes that anyone with Admin access can make to your Hike account. In prior versions of Hike, we used to have a SuperAdmin role, but this was restrictive for businesses with multiple directors, so we have given more control to our clients.
We strongly suggest you take this into consideration when deciding which staff will have Cashier, Manager, and Admin access.
To change your account, go to Store setup > My Account, and look for the Account Overview section.
This section has tabled details about your current plan:
When you click on the Activate Plan / Change Plan button, you can choose the subscription plan suitable for you. If you have features activated in the Hike Plus plan that are not available in the Hike Essentials plan, you may not be able to select the lower subscription plan until these features are de-activated.
Note the below image is an example only and your plan details offered may differ slightly. Read the details on screen, or contact Hike for further details.
Review the offered plans, and the payment frequency, either monthly or yearly for your most suitable option.
When ready, click the SELECT THIS PLAN button.
Below the Subscription Plans, you will be provided payment summary of what the total amount to pay for the selected plan, with the selected frequency.
You may still click on the plans and frequency option to see the cost difference between the options.
When satisfied with your choice, click the PAY & SUBSCRIBE button.
If you have already entered card payment details, you will be returned to the My Account main page.
If you haven't already entered card payment details, the following pop up screen will appear to enter card details through a secure third party payment gateway.
When completed, you will be returned to the My Account main page.
*Note all subscription plans include software for one register only. Charges for additional registers will be paid monthly/yearly in advance, with the option to add or remove additional registers at any time. There is no refund if you cancel the additional register midway through the paid subscription period.
Register fees are charged every month in advance, from the date the register was first activated (not the subscription plan).
Register fees are charged to the same credit card as created for the Subscription plan.
Refer to the Outlets & Registers tab to add or edit additional registers.