Change Your Subscription Plan

Change Your Subscription Plan

The My Account section allows you to manage the administration of your Hike account.

This also includes editing your account subscription, which is always paid in advance.

You can upgrade or downgrade your subscription plan* at any time, and your new subscription fee will adjust to take into account any amount already paid. For instance, if you are halfway through the month, and change your plan, your new plan will be reduced by the half-month fee you have already paid.

MY ACCOUNT

As you will see, there are significant changes that anyone with Admin access can make to your Hike account. In prior versions of Hike, we used to have a SuperAdmin role, but this was restrictive for businesses with multiple directors, so we have given more control to our clients.

We strongly suggest you take this into consideration when deciding which staff will have Cashier, Manager, and Admin access.

To change your account, go to Store setup > My Account, and look for the Account Overview section.

my-account-screen750.png

ACCOUNT OVERVIEW

This section has tabled details about your current plan:

  • Account created

    Date the account was created from the trial period
  • Current plan*

    The type of plan you are on, and the start date from when paid subscription period began (not trial period), plans are either for the single store or multi-store:
    • Single store (monthly plan)
    • Single store (yearly plan)
    • Multi store (monthly plan)
    • Multi store (yearly plan)
  • Status

    The payment status of your account, either
    • On trial with so many days remaining,
    • Active, auto renewal to be charged to your nominated card when due
  • Activate Plan / Change Plan button

    Clicking this button slides open theChoose Subscription screen, where you can alter your plan.

CHOOSE SUBSCRIPTION

When you click on the Activate Plan / Change Plan button, you can choose the subscription plan suitable for you. If you have multiple outlets, you cannot choose the Single Store plan.

Note the below image is an example only and your plan details offered may differ slightly. Read the details on screen, or contact Hike for further details.



Review the offered plans, and the payment frequency, either monthly or yearly for your most suitable option.

When ready, click the SELECT THIS PLAN button.

PAYMENT SUMMARY

Below the Subscription Plans, you will be provided payment summary of what the total amount to pay for the selected plan, with the selected frequency. 

You may still click on the plans and frequency option to see the cost difference between the options.

When satisfied with your choice, click the PAY & SUBSCRIBE button.

If you have already entered card payment details, you will be returned to the My Account main page.

If you haven't already entered card payment details, the following pop up screen will appear to enter card details through a secure third party payment gateway. primary-credit-card-edit750.png

When completed, you will be returned to the My Account main page.

*SUBSCRIPTION PLANS AND REGISTERS

*Note all subscription plans include software for one register only. Charges for additional registers will be paid monthly in advance, with the option to add or remove additional registers at any time. There is no refund if you cancel the additional register midway through the month.

Register fees are charged every month in advance, from the date the register was first activated (not the subscription plan).

Register fees are charged to the same credit card as created for the Subscription plan.

Refer the Outlets & Registers tab to add or edit additional registers.


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