AI Workflow: AI powered Chatbot Automation on your WhatsApp business account
Overview
This feature allows your customers to connect with your store via AI powered WhatsApp chat bot. This bot provides instant responses and smarter support — 24/7. Your customer can ask about product, inventory, pricing of the product or even store location and timings. The Whatspp bot will provide the details to customer instantly helping your business grow to new heights.
This feature ensures your store is available on WhatsApp 24/7.
Key Benefits • 24/7 customer assistance without manual intervention. • Faster response times and reduced support workload. • Improved customer engagement and satisfaction. |
This feature is available with AI workflow on Hike store. Please click on Active option for this feature when you are ready to use the feature.
When you click on Activate, a new window will open up. You will need to enter the required credentials to complete the integration.
Required Credentials and how to get them:
Before activating the workflow, you must provide the following credentials from your Meta Developer platform.
WhatsApp Business Account ID
Field | Description |
Client ID | App ID from your Meta Developer App |
Client Secret | App Secret from your Meta Developer App |
WhatsApp API Credentials
Field | Description |
Access Token | System User token generated from your Meta Business App |
Business Account ID | WhatsApp Business Account ID (WABA ID) from Meta |
Phone Number ID | Numeric Phone Number ID from WhatsApp API Setup (not the actual phone number) |
Once all fields are filled in, click Activate to enable the chatbot.
How to Generate Your WhatsApp Credentials (One-Time Setup)
Step 1: Create a Meta Business Account
Visit business.facebook.com and create a Meta Business Account.
Step 2: Create a Meta Developer App
Visit developers.facebook.com > My Apps > Create App > choose Business type > connect your Business Account.
Step 3: Add WhatsApp Product
From the App Dashboard, click Add Product and add WhatsApp. Complete the WhatsApp Cloud API setup.
Step 4: Note App ID and App Secret
In the App, open Settings > Basic. Note the App ID and App Secret (click 'Show' to reveal the secret).
Step 5: Create a System User
Open Business Settings > Users > System Users > Add and create a System User with the Admin role.
Step 6: Assign Assets
Click Add Assets and assign your WhatsApp Business Account to the System User with Full Control permissions.
Step 7: Generate a Permanent Access Token
Click Generate New Token > select your Meta App > choose Never Expire > enable the following permissions:
• whatsapp_business_messaging
• whatsapp_business_management
• Copy and save the System User token.
Step 8: Retrieve Phone Number ID and Business Account ID
In the App Dashboard, open WhatsApp > API Setup. Note the Phone Number ID and the WhatsApp Business Account ID.
Mapping Values to Hike Fields
Hike Field | Value Required |
Client ID | App ID from Step 4 |
Client Secret | App Secret from Step 4 |
Access Token | System User token from Step 7 |
Business Account ID | WABA ID from Step 8 |
Phone Number ID | Numeric Phone Number ID from Step 8 (not the actual phone number) |
Once you enter all the credentials, you are ready to connect the AI workflow with your Hike store.
Additional Resources
For more information, refer to the Meta WhatsApp Business Management API documentation available through the Meta Developer portal with below link.