AI Workflow: AI powered Chatbot Automation on your WhatsApp business account
Overview
Automate customer conversations on WhatsApp with an AI-powered chatbot that provides instant responses and smarter support — 24/7.
Key Benefits • 24/7 customer assistance without manual intervention. • Faster response times and reduced support workload. • Improved customer engagement and satisfaction. |
Required Credentials
Before activating the workflow, you must provide the following credentials from your Meta Developer platform.
WhatsApp Business Account ID
Field | Description |
Client ID | App ID from your Meta Developer App |
Client Secret | App Secret from your Meta Developer App |
WhatsApp API Credentials
Field | Description |
Access Token | System User token generated from your Meta Business App |
Business Account ID | WhatsApp Business Account ID (WABA ID) from Meta |
Phone Number ID | Numeric Phone Number ID from WhatsApp API Setup (not the actual phone number) |
Once all fields are filled in, click Activate to enable the chatbot.
How to Generate Your WhatsApp Credentials (One-Time Setup)
Step 1: Create a Meta Business Account
Visit business.facebook.com and create a Meta Business Account.
Step 2: Create a Meta Developer App
Visit developers.facebook.com > My Apps > Create App > choose Business type > connect your Business Account.
Step 3: Add WhatsApp Product
From the App Dashboard, click Add Product and add WhatsApp. Complete the WhatsApp Cloud API setup.
Step 4: Note App ID and App Secret
In the App, open Settings > Basic. Note the App ID and App Secret (click 'Show' to reveal the secret).
Step 5: Create a System User
Open Business Settings > Users > System Users > Add and create a System User with the Admin role.
Step 6: Assign Assets
Click Add Assets and assign your WhatsApp Business Account to the System User with Full Control permissions.
Step 7: Generate a Permanent Access Token
Click Generate New Token > select your Meta App > choose Never Expire > enable the following permissions:
• whatsapp_business_messaging
• whatsapp_business_management
• Copy and save the System User token.
Step 8: Retrieve Phone Number ID and Business Account ID
In the App Dashboard, open WhatsApp > API Setup. Note the Phone Number ID and the WhatsApp Business Account ID.
Mapping Values to Hike Fields
Hike Field | Value Required |
Client ID | App ID from Step 4 |
Client Secret | App Secret from Step 4 |
Access Token | System User token from Step 7 |
Business Account ID | WABA ID from Step 8 |
Phone Number ID | Numeric Phone Number ID from Step 8 (not the actual phone number) |
Additional Resources
For more information, refer to the Meta WhatsApp Business Management API documentation available through the Meta Developer portal with below link.
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